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The Definitive Guide to Onboarding
sponsored by Liongard
WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.
Posted: 02 Feb 2021 | Published: 02 Feb 2021

Liongard

ITSM for the Enterprise – What Makes it Work?
sponsored by TeamDynamix
EBOOK: ITSM may work for IT, but not every group has an organized system for requests. Enterprise service management (ESM) fills in the gaps by bringing everyone together onto one main platform. Download this white paper to learn about the benefits of ESM, project management with enterprise service and more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

TeamDynamix

6 Tips for Managed Service Providers When Selecting an IT Infrastructure Monitoring Solution
sponsored by LogicMonitor
WHITE PAPER: MSPs have substantially different needs then the average end-user organization, so it makes sense that the tool selection process is catered to those needs. Read to uncover six tips designed to make the IT monitoring solution selection process as painless as possible—especially when supporting a multi-client environment.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

TOPICS:  IT Management
LogicMonitor

Busting the DevOps vs ITIL Myth
sponsored by BreakFree Solutions
WHITE PAPER: DevOps and ITIL teams have long been set up against each other. However, ask any IT leader who has driven digital transformation and they’ll tell you the myth of DevOps vs. ITIL doesn’t hold up. Use this guide to learn how your team can debunk the myth of DevOps and ITIL as opposing teams once and for all. Download the guide here.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

TOPICS:  IT Management | ITIL
BreakFree Solutions

CW APAC, March 2021: Tech career guide
sponsored by ComputerWeekly.com
EZINE: In this handbook, Computer Weekly looks at the qualities and skills that are required to be successful in DevOps.
Posted: 04 Mar 2021 | Published: 04 Mar 2021

ComputerWeekly.com

IT Modernization Driving Business Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper covers three stories from companies that have modernized their IT environments to digitalize and expand their ways of doing business in the face of a global pandemic. Open now to take a look.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Hewlett Packard Enterprise

4 Steps to Operational Resilience
sponsored by ServiceNow
WHITE PAPER: Operational resilience is defined as ‘the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from and adapting to such events.’ View this white paper to learn 4 steps to operational resilience.
Posted: 28 Jan 2021 | Published: 28 Jan 2021

ServiceNow

Virgin Money banks on AI-assistance to improve operations
sponsored by Dynatrace
CASE STUDY: When the number of systems, tools, and processes greatly outnumber the IT professionals managing it all, many issues can slip through the cracks. Now, small teams are turning to advanced cloud observability tools to help regain monitoring control. Watch this video to learn how Virgin Money used AI assistance to improve their operations.
Posted: 26 Jan 2021 | Published: 26 Jan 2021

TOPICS:  IT Management
Dynatrace

Benefits of SMB Digital Transformation: Management and Automation
sponsored by HPE and Intel®
WHITE PAPER: IT automation allows IT to be more productive, and respond better to input and requests from end users and customers. Download this white paper to take a closer look at the benefits of SMB digital transformation and how IT automation can better support SMBs.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

The IT Product Owner: A Make or Break Role for Digital Transformation
sponsored by BreakFree Solutions
WHITE PAPER: The role of IT product owner, while required for doing cloud and digital at scale, is not a title you can simply bestow on high-performers interested in leading cloud initiatives. In fact, when establishing the role of IT product owners, it’s crucial to take a set approach that accomplishes 4 things. Learn how to get started in this guide.
Posted: 11 Feb 2021 | Published: 11 Feb 2021

BreakFree Solutions
 

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