IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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CW Special Report on Oracle
sponsored by ComputerWeekly.com
WHITE PAPER:
This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 01 Feb 2013 | Published: 01 Feb 2012
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CW+: How to build, secure, manage and measure IT workloads
sponsored by ComputerWeekly.com
WHITE PAPER:
Computing infrastructure today is highly versatile and this has many benefits for businesses. Unfortunately, it also has downsides; use that infrastructure unintelligently and costs can get out of control.
Posted: 20 Oct 2011 | Published: 05 Jan 2011
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As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind
sponsored by ServiceNow
EGUIDE:
This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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Tips for Choosing a Cloud Service Provider
sponsored by IBM
WHITE PAPER:
This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services.
Posted: 05 Aug 2012 | Published: 29 Jul 2012
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Managing Enterprise Assets and IT Assets in a Converged World
sponsored by IBM
WHITE PAPER:
This EMA report provides guidelines for how to plan a more effective EAM strategy, including maturity levels, processes, and technologies. IBMs Maximo Asset Management and SmartCloud Control Desk functionality and architecture will be introduced and the impact these applications have in use-case deployments in 3 different verticals will be stressed
Posted: 10 Sep 2013 | Published: 31 May 2013
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E-Guide: Increase the Efficiency of IT Operations with Effective Asset Management
sponsored by Hitachi Vantara
EGUIDE:
Many organizations today have IT assets that are not managed to maximize efficiency. To avoid costly expenses, IT pros must employ a due diligence checklist when purchasing assets. Access this expert e-guide to discover three methods for improved asset management to save your time and money.
Posted: 24 May 2011 | Published: 24 May 2011
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Reducing Desktop Power Consumption: How IT and Facilities Can Both Win
sponsored by Faronics
WHITE PAPER:
This paper examines how Power Save helps companies meet their environmental objectives. It uses intelligent energy management to ensure workstations are available when system resources are required, while conserving power during downtimes.
Posted: 07 Aug 2008 | Published: 08 Apr 2008
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Preparation for Negotiating Software Sourcing Strategy
sponsored by Miro Consulting, Inc.
EGUIDE:
You rarely have every stakeholder involved in a software contract negotiation, and the process is often rushed through. Forrester's Mark Bartrick reveals how to execute a coherent software negotiation strategy in this expert e-guide.
Posted: 25 Jul 2016 | Published: 05 Jul 2016
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Business service management 101: Manage IT with a business focus
sponsored by IBM
WHITE PAPER:
Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate.
Posted: 17 Jul 2012 | Published: 31 Jan 2012
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