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Build a Strategy for Scale in a High Security Environment
sponsored by Atlassian
RESOURCE: The scope of what needs to be secured is growing and so are the challenges of scaling security and control in agency environments. Open up this blog post to take a look at a few strategies to successfully scale environments while adhering to industry-recommended governance practices.
Posted: 16 Feb 2021 | Published: 13 Nov 2020

Atlassian

How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Liongard

The Definitive Guide to Onboarding
sponsored by Liongard
WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.
Posted: 02 Feb 2021 | Published: 02 Feb 2021

Liongard

How Humans and AI Can Work Together
sponsored by Enate UK
VIDEO: Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
Posted: 20 Jan 2021 | Premiered: 24 Sep 2020

Enate UK

Relating IT to Business Performance
sponsored by StackState
CASE STUDY: When Nationale-Nederlanden Bank was struggling to meet their SLAs, the company turned to StackState. Working with Stackstate, NN Bank was able to achieve high availability of 99.8%, increase their customer net promoter score to 11.6, and more. Download the case study to learn more about NN Bank’s experience.
Posted: 03 Dec 2020 | Published: 03 Dec 2020

StackState

Benefits of SMB Digital Transformation: Management and Automation
sponsored by HPE and Intel®
WHITE PAPER: IT automation allows IT to be more productive, and respond better to input and requests from end users and customers. Download this white paper to take a closer look at the benefits of SMB digital transformation and how IT automation can better support SMBs.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

Monitoring Maturity Model
sponsored by StackState
WHITE PAPER: According to a recent study, 65% of organizations surveyed have more than ten monitoring tools to support specific needs for each team, which limits IT's visibility. Download this guide, which offers up four stages of monitoring to help you better understand your current monitoring maturity level and the steps you can take to improve it.
Posted: 02 Dec 2020 | Published: 02 Dec 2020

StackState

Essential Guide to Backup for MSPs
sponsored by MSP360
WHITE PAPER: Data losses can be devastating to any organization today, but MSPs in particular have a lot to fear. Dive inside this guide to learn how to define and organize the different flavors of data you’ll be working with and find out how to craft a smart data backup strategy afterwards.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

MSP360

The 10 Backup Mistakes MSPs Make (and How to Avoid Them)
sponsored by MSP360
WHITE PAPER: Sometimes, MSPs can get backup wrong. Unfortunately, there are lessons we can learn from them. Jump inside this guide to read over the top 10 backup mistakes that MSPs are most prone to making—and how to course-correct before they turn into major problems.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

MSP360

Monitoring & Alerting: Best Practices Guide
sponsored by LogicMonitor
WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor
 

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