Infographic: 2019 IT Priorities - APAC
sponsored by ComputerWeekly.com
EGUIDE:
This infographic provides a snapshot of our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 968 respondents from across APAC.
Posted: 07 Aug 2019 | Published: 08 Aug 2019
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Infographic: 2019 Europe IT Priorities - General Trends
sponsored by ComputerWeekly.com
EGUIDE:
In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019
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The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business
sponsored by ConnectWise
WHITE PAPER:
Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency.
Posted: 29 Apr 2020 | Published: 29 Apr 2020
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ARMA Modernizes Polish Farming Sector Services with Red Hat
sponsored by Red Hat
CASE STUDY:
Access this white paper to learn about the Red Hat solution that ARMA implemented, discover the 3 key benefits that that it provided them, and see how it inspired change through Poland’s public sector.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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Top 10 Ways Your IT Team is Wasting Time (And What You Can Do About It)
sponsored by Advizex
WHITE PAPER:
Access this white paper to see the 10 most common IT inefficiencies that organizations are facing and learn how to solve them.
Posted: 04 Sep 2020 | Published: 04 Sep 2020
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The KPIs You Should Be Measuring but Probably Aren’t
sponsored by ConnectWise
WHITE PAPER:
This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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The State of Service Management
sponsored by SolarWinds, Inc.
RESOURCE:
Many organizations today are using on-premise IT service management (ITSM) solutions. But organizations are increasingly moving to ITSM solutions that are hosted in the cloud for greater flexibility and lower costs.
Posted: 20 Apr 2020 | Published: 10 Mar 2020
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Visibility to Containers: Measurable outcomes from CMDB
sponsored by ServiceNow
EBOOK:
Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.
Posted: 22 Jan 2020 | Published: 22 Jan 2020
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Escaping the Traditional Role of IT for Something Better
sponsored by ServiceNow
EBOOK:
Open this eBook to learn how IT can escape its traditional role for a value-added role with the help of intelligent and automated toolkits – freeing up IT's time to focus on big-picture projects rather than toiling away on manual (and highly repetitive) maintenance tasks.
Posted: 10 Oct 2018 | Published: 10 Oct 2018
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The KPIs You Should Be Measuring but Probably Aren’t
sponsored by ConnectWise
WHITE PAPER:
This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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