The great customer experience opportunity
sponsored by Genesys
EBOOK:
As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
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Harness the Power of the 3As: Automation, AI & Analytics
sponsored by ServiceNow
RESOURCE:
Communications service providers are in a state of transformation. They’re working to improve margins and find efficiencies in core businesses. In this infographic, learn how analytics, AI and automation can help them to circumvent their legacy infrastructure and break down siloes.
Posted: 04 Sep 2020 | Published: 04 Sep 2020
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A Successful Workplace Transformation with Fixed Mobile Convergence
sponsored by Telstra
WHITE PAPER:
This pandemic has necessitated a transformation that’s marked by improvements in communications and collaboration. Soon, staff will be able to work anywhere with a device the same way they would in an office. How do organizations ensure the success of this transformation? Tap into this white paper on fixed mobile convergence to learn the answer.
Posted: 01 Sep 2020 | Published: 30 Jun 2020
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CW Europe – March 2014 Edition
sponsored by ComputerWeekly.com
EZINE:
CW Europe attended Cisco Live Europe 2014 recently, where 7,000 customers and partners gathered in Milan to hear the networking giants infrastructure updates. Find out the biggest themes and what exactly keeps Europe's cities connected.
Posted: 05 Mar 2014 | Published: 06 Mar 2014
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The Five Must-Have Capabilities for Unbeatable Customer Care
sponsored by Pitney Bowes Business Insight
WHITE PAPER:
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: 15 Jan 2010 | Published: 15 Jan 2010
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Hybrid Energy: What to consider when tapping into alternative energy at the cell site
sponsored by Emerson Network Power
WHITE PAPER:
This whitepaper details the value of hybrid energy sources in making your organization more energy efficient.
Posted: 22 Nov 2013 | Published: 23 Nov 2012
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IPTV Channel Change Performance Testing
sponsored by Ixia
WHITE PAPER:
Broadcast TV networks are increasingly deploying Video-On-Demand and
broadcast content over IP networks that weren't designed for video.
This test plan will help configure your network to deliver
high-quality streaming video (IPTV) to your customers.
Posted: 30 May 2006 | Published: 01 May 2006
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Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.
Posted: 20 Jan 2009 | Published: 20 Jan 2009
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Telecom Switches Emphasis: Preliminary Analysis of the 2007 Telecom Executive Survey
sponsored by IBM Line of Business
WHITE PAPER:
To remain competitive as industry boundaries blur, telecom providers recognize the need for new business models and other capabilities beyond their traditional strengths, learn more by downloading this IBM white paper.
Posted: 17 Jun 2008 | Published: 01 Oct 2007
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Redefining Interpersonal Communication
sponsored by Alcatel-Lucent
WHITE PAPER:
This paper addresses the way incumbent fixed, mobile or cable operators may leverage both IMS and existing assets, in order to respond to customer requirements for diversity and simplicity. Download this white paper to learn more.
Posted: 10 Sep 2007 | Published: 01 Sep 2007
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