Implementing BPM to Drive Profitable Sales in TeliaSonera Finland
TeliaSonera Business Services, a telecommunications company, wanted to be a world class service company offering quality network services and products cost efficiently. They wanted to reduce inefficiency in the sales process, improve profitability per sale, and gain more face-to-face time with customers. So they turned to Lombardi Blueprint, and Lombardi Teamworks BPM suite.
Read this case study to learn how TeliaSonera Business Services used Lombardi Blueprint™ collaborative process modeling and prioritization tool and Teamworks BPM suite to design and automate the sales business processes so that they are controlled and easily managed. Read on to learn the benefits they experienced such as improved customer relationships and greater management visibility.