Ten considerations for moving your contact center to the cloud
sponsored by Genesys
EBOOK:
By evaluating criteria and answering critical questions at the outset, organizations will be able to find the best match for their business goals and requirements. View this ebook to learn the 10 key considerations for selecting a partner and moving to a cloud-based contact center.
Posted: 04 Feb 2020 | Published: 04 Feb 2020
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Computer Weekly - 29 October 2019: IR35 reforms - the difficult decisions facing IT contractors
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we examine the difficult choices facing UK IT contractors from the controversial IR35 tax reforms. Social engineering is a major source of cyber security attacks - we look at mitigation strategies. And the IT chief at Mercedes F1 explains what it takes to support a world championship team. Read the issue now.
Posted: 27 Oct 2019 | Published: 29 Oct 2019
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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AudioCodes Live for Microsoft Teams
sponsored by AudioCodes
VIDEO:
In this short video, learn about a fully managed voice service for Microsoft Teams that enhances workplace productivity, without placing an additional burden on busy IT organizations.
Posted: 07 Apr 2020 | Premiered: 16 Mar 2020
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US Business Opportunities in Asia Pacific
sponsored by SingTel
WHITE PAPER:
Vietnam is committed to an ambitious investment plan to improve infrastructure and technology across the country, which will increase the ease of doing business and improve logistics. In this white paper, learn how Singtel can help US businesses looking to expand into Vietnam in the coming years.
Posted: 25 Jun 2020 | Published: 25 Jun 2020
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What Every Business Needs to Know When Selecting a Phone System
sponsored by RingCentral
WHITE PAPER:
On-premise PBX hardware served companies well during a time when technology was based on hard wiring. However, as the world changed, businesses are now faced with adapting for a new model based on agility, flexibility and mobility. In this white paper, explore several vital points you should consider when selecting your next communications system.
Posted: 29 Apr 2020 | Published: 29 Apr 2020
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CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase
sponsored by ComputerWeekly.com
EZINE:
Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.
Posted: 14 Feb 2020 | Published: 27 Feb 2020
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CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE:
GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018
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MicroScope – June 2019: Sourcing IT among the clouds
sponsored by MicroScope
EZINE:
Outsourcing is changing as the anything-as-a-service model takes off.
Posted: 24 May 2019 | Published: 24 May 2019
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Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE:
Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018
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