Europe IT Priorities 2018
sponsored by ComputerWeekly.com
EGUIDE:
In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 17 Apr 2018 | Published: 17 Apr 2018
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Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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Desk Phones or Softphones? It Depends
sponsored by AudioCodes
WHITE PAPER:
In this white paper, learn about difference scenarios companies may deal with when selecting phones for employees, and which types of phones are the best choice for each scenario.
Posted: 24 Jan 2019 | Published: 24 Jan 2019
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Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by Micro Focus
WHITE PAPER:
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 25 Oct 2018 | Published: 23 Aug 2018
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Pushing IT Operations Into High Gear with ITSM and ITOM
sponsored by ServiceNow
EBOOK:
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE:
GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018
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Infographic: 2019 IT Priorities - APAC
sponsored by ComputerWeekly.com
EGUIDE:
This infographic provides a snapshot of our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 968 respondents from across APAC.
Posted: 07 Aug 2019 | Published: 08 Aug 2019
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Computer Weekly – 6 February 2018: How a digital workplace can drive innovation
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.
Posted: 02 Feb 2018 | Published: 02 Feb 2018
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The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK:
Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018
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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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