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WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

BOOK: Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.

Posted: 12 Jan 2021 | Published: 12 Jan 2021

VIDEO: Today, it’s more important than ever for employees to have the ability to message, meet, call and share content from any device, anywhere. And that is just what OfficeAnywhere offers. In this short video, learn how OfficeAnywhere can help your employees easily collaborate across different devices and workstyles.

Posted: 10 Nov 2020 | Premiered: 10 Nov 2020

WHITE PAPER: A unified, flexible and cost-effective cloud phone system can save organizations more money over time than remaining on a legacy system. Legacy systems are adding functionality, but they become increasingly more expensive as they do, not to mention the cost of adding locations. Read this white paper to learn why cloud phone systems could win out.

Posted: 06 Aug 2020 | Published: 06 Aug 2020

CASE STUDY: Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.

Posted: 04 Aug 2020 | Published: 04 Aug 2020

CASE STUDY: Telephony is essential to business at Frank Recruitment Group. However, the traditional set-up of multiple, on-premises PBX systems was complex and costly. The company recognized the need to bring modern technology to the workplace. In this case study, learn why Frank Recruitment Group decided to implement Fuze’s communications platform.

Posted: 21 May 2020 | Published: 21 May 2020

CASE STUDY: An MSP needed a new tool to improve service delivery, consolidate data into a single portal and improve their average time to resolution (ATR). Open up this case study to see how one leading vendor was able to help the MSP improve their ATR by 62% and save them thousands of dollars in operational costs.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

WHITE PAPER: Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.

Posted: 07 Apr 2021 | Published: 07 Apr 2021

VIDEO: Incident management platforms speed up IT processes, escalating problems to the right person and shortening response times. This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program.

Posted: 23 Nov 2020 | Premiered: 09 Nov 2020

EGUIDE: The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.

Posted: 26 Mar 2021 | Published: 26 Mar 2021