WHITE PAPER:
Software licensing is full of complexity and factors outside your control. Having accurate information is the best strategy for managing vendors, negotiating with them, and avoiding vendor audits. This paper offers insight to enter conversation...
PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
WHITE PAPER:
Discover how to combine several risk management strategies into a single integrated one, making your infrastructure able to respond to the threat of disaster.
PRESENTATION TRANSCRIPT:
In this presentation transcript, Blair Pleasant identifies the elements of unified communications and discusses how often the potential of these elements are limited because they are locked within information "silos." Read on to learn how to link all your communication elements and unlock the value of true business process integration.
WHITE PAPER:
This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
WHITE PAPER:
This white paper presents the Microsoft Corporation vision for service orientation and service-oriented architecture in enterprise computing.
WHITE PAPER:
This white paper will describe how engaging in a master data management (MDM) project enables effective governance of data-specifically master data-and achieves maturity in key categories of the IBM Data Governance Maturity Model.
