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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

How HCI Delivers Value as It Goes Mainstream in the Data Center
sponsored by Dell EMC and VMware
WHITE PAPER: Continue reading to learn more about why and how your colleagues are using HCI as a shortcut towards data center modernization. Plus, read through HCI use cases from companies like Land Rover, Rent-A-Center, and more to see how they're getting an edge on the competition by using hyper-converged.
Posted: 22 Oct 2018 | Published: 22 Oct 2018

Dell EMC and VMware

Getting Started with Incident Management & Automation Tools
sponsored by xMatters, Inc.
ESSENTIAL GUIDE: New incident response and automation tools promise relief for system admins and engineers, but choosing the right one for your enterprise can get complicated. In this E-Guide, discover what incident management tools are all about, and how to find one that best aligns with your enterprise's configuration.
Posted: 16 Oct 2018 | Published: 15 Oct 2018

xMatters, Inc.

Getting Started With a Centralized CMDB
sponsored by ServiceNow
WHITE PAPER: Setting up a CMDB is notorious in the IT industry for being "too difficult". Click inside to find out 8 configuration management and CMDB tips, designed to help guide you through both the initial and post-implementation steps.
Posted: 12 Oct 2018 | Published: 20 Jul 2018

ServiceNow

Onward to the Future of IT Support
sponsored by RescueAssist
WHITE PAPER: You don't need a crystal ball to predict where the future of IT support is headed -- but spoiler alert, it involves AI. Read more about how IT support is evolving in step with changing user expectations, and find out what technology choices are integral.
Posted: 19 Oct 2018 | Published: 19 Oct 2018

RescueAssist

The 8 Criteria for Enterprise-Grade Communications as a Service
sponsored by 8x8, Inc.
WHITE PAPER: Enterprise Communications as a Service (ECaaS) was created to provide continuous communications and true mobility to enhance the way companies work. This white paper introduces and summarizes the 8 key aspects and unique benefits of ECaaS.
Posted: 10 Oct 2018 | Published: 10 Oct 2018

8x8, Inc.
 

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