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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Operational Intelligence Supporting Online Growth at John Lewis Website
sponsored by Splunk
WHITE PAPER: Inside this case study, learn how esteemed UK retailer John Lewis improved troubleshooting and resolution times, gained real-time infrastructure insights, and more with the help of a cutting-edge analytics and operations platform – and find out how they integrated intelligence tech into their capacity planning process.
Posted: 15 Feb 2019 | Published: 15 Feb 2019

Splunk

AB InBev Customer Testimonial
sponsored by Zoom Video Communications
CASE STUDY: Anheuser-Busch InBev is the largest and one of the oldest breweries in the world, and has stakeholders spread out all over the world. They needed a communication system that was easy-to-use and reliable. Find out why AB InBev decided on Zoom Video Communications in this case study.
Posted: 07 Feb 2019 | Published: 07 Feb 2019

Zoom Video Communications

How Telecommunications Providers Can Modernize Their Networks
sponsored by Red Hat
PRODUCT OVERVIEW: Download this e-book to learn how Red Hat can help you modernize your network by bringing together industry leading partners and trusted open source communities to deliver innovative, validated, integrated systems to the telecommunications industry.
Posted: 05 Mar 2019 | Published: 05 Mar 2019

Red Hat

Advance Your Career with Hyper-Converged Infrastructure
sponsored by VMware
EBOOK: Access this paper to learn more about HCI as a change agent for IT career paths, shifts in responsibilities, and how you can take advantage of these changes to strategically progress your career.
Posted: 19 Feb 2019 | Published: 31 Dec 2018

VMware

Why this Company Chose Zoom for Cloud Communications
sponsored by Zoom Video Communications
CASE STUDY: Cvent provides software that to help manage events and meetings, and has over 25,000 customers worldwide. They were in the market for a comprehensive communication system for events, as well as internal communication. Download this case study to learn why Cvent implemented Zoom, and the benefits they experienced since doing so.
Posted: 06 Feb 2019 | Published: 06 Feb 2019

Zoom Video Communications

The Road to Intelligent Infrastructure and Beyond
sponsored by Pivot3
WHITE PAPER: In this condensed report, find out why experts from Gartner are calling intelligent infrastructure the next frontier of integrated systems and application technology – and catch their recommendations to I&O leaders moving forward.
Posted: 28 Jan 2019 | Published: 03 Oct 2018

Pivot3

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Benchmarking Operational Maturity for Your Digital Business
sponsored by PagerDuty
WHITE PAPER: Today, just minutes of downtime can mean thousands or even millions of dollars lost, and customers who will quickly turn elsewhere. Inside, learn how to start shifting your company's traditional ITSM model towards a more agile, DevOps inspired support strategy – and steer away from the harsh realities of unplanned downtimes.
Posted: 08 Mar 2019 | Published: 08 Mar 2019

PagerDuty
 

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