New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Because today's landscape of diverse apps and platforms requires heightened speed and security, siloed storage systems just don't cut it. Download this resource to rejuvenate your refresh cycle with hyper-converged infrastructure (HCI) to seamlessly support an always-on virtualized environment.
How can efficiently mapping IT infrastructure to business critical services increase service visibility and improve your service delivery? This e-book reveals how service visibility can help you quickly spot the IT issues that threaten your business services.
This white paper will explain how unified endpoint management platforms have evolved to become more flexible while enabling comprehensive support for both PC and mobile devices from a single console interface. It will also explain the challenges and barriers companies face as they modernize their end user computing environments.
Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.
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