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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Set the Pace in Today's Digital Economy
sponsored by VMware Pulse
WHITE PAPER: Over 80% of line-of-business partners view CIOs as a key strategic partner within their business. Faced with this newfound responsibility, find out what IT tools and technologies CIOs are relying on to keep business applications agile and performing in step with business demands.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

VMware Pulse

5 Ways to Leverage Converged Infrastructure to Manage On-Premises and Cloud Environments
sponsored by Pure Storage
RESOURCE: The following custom article outlines 5 ways in which your team can use converged infrastructure to successfully manage both your on-premises and cloud environments. Continue reading to make converged part of your hybrid cloud strategy.
Posted: 12 Dec 2018 | Published: 12 Dec 2018

Pure Storage

Converged Infrastructure Benefits and Selection Criteria
sponsored by TechData - NetApp
WHITE PAPER: This white paper demonstrates the benefits of converged infrastructure (CI) and several selection criteria for those organizations considering investing in it. Read on for 5 key features one should look for in a potential CI solution, as well as an additional glimpse at a preconfigured CI launched this year: NFLEX.
Posted: 08 Nov 2018 | Published: 30 Apr 2018

TechData - NetApp

Accelerate End-User Computing Deployments with HCI
sponsored by TechData - NetApp
PRODUCT OVERVIEW: If you're looking at ways to simplify your EUC environments, read on to view a hyper-converged infrastructure that accelerates EUC deployments by delivering predictable performance and that allows multiple mission-critical workloads to share the same infrastructure as virtual desktops without affecting the end-user experience.
Posted: 08 Nov 2018 | Published: 08 Nov 2018

TechData - NetApp

How Converged Infrastructure Can Fast-Track IT as a Service Delivery
sponsored by Pure Storage
RESOURCE: Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018

Pure Storage
 

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