New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Over 80% of line-of-business partners view CIOs as a key strategic partner within their business. Faced with this newfound responsibility, find out what IT tools and technologies CIOs are relying on to keep business applications agile and performing in step with business demands.
The following custom article outlines 5 ways in which your team can use converged infrastructure to successfully manage both your on-premises and cloud environments. Continue reading to make converged part of your hybrid cloud strategy.
This white paper demonstrates the benefits of converged infrastructure (CI) and several selection criteria for those organizations considering investing in it. Read on for 5 key features one should look for in a potential CI solution, as well as an additional glimpse at a preconfigured CI launched this year: NFLEX.
If you're looking at ways to simplify your EUC environments, read on to view a hyper-converged infrastructure that accelerates EUC deployments by delivering predictable performance and that allows multiple mission-critical workloads to share the same infrastructure as virtual desktops without affecting the end-user experience.
Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.
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