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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Reinvent Your Hardware Refresh Cycle with HCI
sponsored by VMware & Intel
WHITE PAPER: Because today's landscape of diverse apps and platforms requires heightened speed and security, siloed storage systems just don't cut it. Download this resource to rejuvenate your refresh cycle with hyper-converged infrastructure (HCI) to seamlessly support an always-on virtualized environment.
Posted: 17 Jan 2018 | Published: 31 Dec 2016

VMware & Intel

Service Visibility: Clear Road Ahead
sponsored by ServiceNow
EBOOK: How can efficiently mapping IT infrastructure to business critical services increase service visibility and improve your service delivery? This e-book reveals how service visibility can help you quickly spot the IT issues that threaten your business services.
Posted: 29 Jan 2018 | Published: 31 Aug 2016

ServiceNow

The Time for Endpoint Unification is Here: A VDC Research Study
sponsored by VMware
WHITE PAPER: This white paper will explain how unified endpoint management platforms have evolved to become more flexible while enabling comprehensive support for both PC and mobile devices from a single console interface. It will also explain the challenges and barriers companies face as they modernize their end user computing environments.
Posted: 26 Jan 2018 | Published: 28 Dec 2017

VMware

Making the Case for Unified Communications in Manufacturing
sponsored by Motorola, Inc.
WHITE PAPER: This white paper explores key findings from the 2017 Manufacturing Communications Survey and how manufacturers seamlessly communicate across any device or network.
Posted: 21 Feb 2018 | Published: 21 Feb 2018

Motorola, Inc.

Modernizing Legacy Applications Saves Bottom Lines
sponsored by ServiceNow
VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow
 

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