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Auto Buying Services Reports

5th edition of the latest trends and insights for CIOs, CTOs and CDOs. sponsored by ComputerWeekly.com EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress. Posted: 29 Jun 2017 \| Published: 29 Jun 2017 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Leadership \| Management Change \| Management of Change \| Management Training

Reinventing IT Service Management with a Virtual Support Agent sponsored by Serviceaide WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: CIOs \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Delivering Success as a Service with SIAM sponsored by Perspectium CASE STUDY: As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind. Posted: 29 Mar 2018 \| Published: 29 Mar 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| ITIL

5 Counterintuitive Mistakes Companies Make When Going Digital sponsored by Box EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies. Posted: 12 Jul 2017 \| Published: 12 Jul 2017 TOPICS: CIOs \| Collaboration \| Content Management \| Enterprise Content Management \| Enterprise Systems \| IT Asset Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL

Monitoring Business Critical Big Data Applications on FlexPod sponsored by Centerity RESOURCE: Access this resource to view the technical details and benefits of Centerity Monitor, which has real-time IT operational analytics with systemic health views and live statuses of key business processes to provide transparency, control, and measurable service level status for SAP HANA and Hadoop. Posted: 24 Apr 2018 \| Published: 24 Apr 2018 TOPICS: CIOs \| Data Centers \| Data Management \| Data Management Software \| Infrastructure Management \| Infrastructure Services \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| SAP (Product)

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System sponsored by ServiceNow WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change. Posted: 24 Jan 2018 \| Published: 28 Dec 2017 TOPICS: Best Practices \| Cloud Computing \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Strategic Planning

Now on Now: How Performance Analytics gives us visibility and control sponsored by ServiceNow EBOOK: Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more. Posted: 26 Mar 2018 \| Published: 26 Mar 2018 TOPICS: Business Performance Management \| CIOs \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Systems Management \| Systems Management Services

Next-Gen BSM: A New Path to Integrated, Service-Centric IT Availability and Performance Monitoring sponsored by Centerity WHITE PAPER: This paper discusses the essential requirements for successful BSM deployments, examines how next-gen BSM solutions differ from traditional alternatives, and reviews 6 technical requirements every BSM solution must meet for effective visibility. Access now for the details. Posted: 24 Apr 2018 \| Published: 30 Apr 2012 TOPICS: Business Service Management \| Business Service Management Software \| Business Service Providers \| CIOs \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

A Quick Guide to Modernizing Customer Service sponsored by ServiceNow WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience. Posted: 13 Apr 2017 \| Published: 13 Apr 2017 TOPICS: CRM \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Product Overview: Zuora for SaaS Businesses & Subscribers sponsored by Zuora, Inc RESOURCE: SaaS businesses are known for rapid innovation which means finance, operations and IT teams need to move fast enough to keep up with their Product, Engineering and Sales counterparts. In this brief infographic, learn about the many facets of Zuora, including tax, finance, payment and more. Posted: 28 Aug 2017 \| Published: 28 Aug 2017 TOPICS: ERP \| ERP Software \| Financial Management \| IT Management \| IT Management Services \| IT Services

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