ATC

WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.

Posted: 01 May 2019 | Published: 01 May 2019

DATA SHEET: Read the following solution overview for a summary of the benefits of running Oracle workloads on vSAN-based hyperconverged infrastructure (HCI), granting you the ability to streamline workflows and achieve greater agility.

Posted: 20 Nov 2019 | Published: 20 Nov 2019

CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.

Posted: 24 Apr 2020 | Published: 20 Jan 2019

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: As an IT pro, you know the truth – applications don’t just magically work, especially in today’s complex IT environments. Dive inside this paper to learn more about the challenges that face today’s incident management teams and find helpful advice for overcoming them.

Posted: 26 May 2020 | Published: 26 May 2020

EGUIDE: Some experts believe there are certain problem areas that the AI approaches currently in use cannot easily solve. Problems such as modelling climate change show the limits of AI pattern matching. Instead, something is needed that can combine machine learning with physical modelling. Here are Computer Weekly's top 10 AI stories of 2018.

Posted: 02 Jan 2019 | Published: 02 Jan 2019

WHITE PAPER: Access this e-book to learn how to quantify the cost of an IT outage and to unpack 8 essentials that will help you fully understand your data protection ROI.

Posted: 28 Feb 2020 | Published: 28 Feb 2020

ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more.

Posted: 02 May 2019 | Published: 01 May 2019

WHITE PAPER: Download this guide to learn about the five core stages of the modern incident management process – and why understanding the ins-and-outs of each stage is so important in today's world.

Posted: 08 Jul 2019 | Published: 08 Jul 2019

WHITE PAPER: Modern digitally connected workplaces usher in a slew of new security challenges. There is some good news, however. Jump into this guide to learn the 5 tips that will help your security policies keep up to speed with expanding and evolving workplace IT environments.

Posted: 25 Mar 2020 | Published: 25 Mar 2020