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Real Use Cases for IT Service Management Virtual Agents sponsored by Serviceaide CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

The 3 Core Components of BMC Helix sponsored by BMC PRODUCT OVERVIEW: Both internal and external service management strategies are in the midst of a substantial paradigm shift thanks to the growing viability of cognitive technology and automation. Inside, dive into the three core elements that comprise a modern cognitive service management strategy. Posted: 16 Jul 2019 \| Published: 16 Jul 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Market Analysis and Platform Comparison: Software-defined Storage and Hyper-converged Infrastructure sponsored by DataCore Software Corporation ANALYST REPORT: Download the following SDS and HCI market analysis to learn 4 key market trends, get a future outlook for SDS and HCI, and access a vendor-neutral comparison of 12 platforms to help you compare your options. Posted: 26 Aug 2019 \| Published: 31 Oct 2018 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Systems \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems \| Storage Virtualization \| Storage Virtualization Software

Converged Infrastructure Overview sponsored by Focus Technology Solutions PRODUCT OVERVIEW: This unique resource outlines the benefits of converged infrastructure from the perspective of CIOs, IT administrators, and end users, including the ability to optimize capacity and performance to meet changing demands. Read on to learn how your enterprise can take advantage of CI solutions. Posted: 28 Jan 2019 \| Published: 28 Jan 2019 TOPICS: Capacity Planning \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Consolidation \| Storage Controllers \| Storage Devices \| Storage Efficiency \| Storage Infrastructure \| Storage Management \| Storage Systems

CW Europe September 2019: Netherlands authorities halt datacentre construction and call for a policy rethink sponsored by ComputerWeekly.com EZINE: The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock. Posted: 30 Aug 2019 \| Published: 12 Sep 2019 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Data Center Construction \| Data Center Management \| Data Center Power Management \| Data Centers \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Storage Capacity \| Storage Infrastructure \| Storage Management \| Storage Security

Splunk for IT Operations sponsored by Splunk WHITE PAPER: Discover how a monitoring and analytics platform infused with machine learning and AI capabilities can shift IT from a reactive to a proactive operation model – and across IT components like storage, servers, mobile devices, containers, and everywhere in-between. Posted: 18 Feb 2019 \| Published: 18 Feb 2019 TOPICS: Artificial Intelligence \| IT Infrastructure \| IT Management \| IT Systems

Data Center Modernization Done Right sponsored by Nutanix CASE STUDY: Vendors are expanding the HCI architectures of today to include virtualization, security, networking, and even multi-cloud automation. To dive deeper into these innovations, and to read 10 stories illustrating the real-world benefits of HCI, download the following white paper. Posted: 14 Oct 2019 \| Published: 14 Oct 2019 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Systems \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Consolidation \| Storage Controllers \| Storage Devices \| Storage Efficiency \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems

Splunk Cloud Product Brief sponsored by Splunk PRODUCT OVERVIEW: Click into this product overview to find out what Splunk Cloud brings to the table as a platform designed to extrapolate and manage machine data without the need for additional infrastructure deployments. Posted: 22 Mar 2019 \| Published: 22 Mar 2019 TOPICS: IT Infrastructure \| IT Systems

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink sponsored by Serviceaide WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Buyer's Guide to Choosing The Right Remote Support Tool sponsored by LogMeIn Rescue WHITE PAPER: This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision. Posted: 01 May 2019 \| Published: 01 May 2019 TOPICS: IT Asset Management \| IT Departments \| IT Service Management \| IT Systems \| Remote Support Services

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