ATC

WHITE PAPER: UCAS, an organization responsible for managing applications to higher education institutions on behalf of universities across the UK, sifts through over 650,000 student applications every year. Find out how they tackled the hurdles of immense data volumes to increase service quality, system availability, and more.

Posted: 25 Feb 2019 | Published: 25 Feb 2019

CASE STUDY: HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.

Posted: 04 Apr 2019 | Published: 20 May 2018

ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .

Posted: 02 May 2019 | Published: 01 May 2019

WHITE PAPER: The consequences of slotting digital workspace, ITSM, and chatbot platforms into existing IT environments aren't always readily apparent – especially when making the case to business stakeholders. Inside this Forrester analysis, read through the benefits, costs, and risks associated with these investments, from ROI to expected operating costs.

Posted: 29 May 2019 | Published: 31 Jan 2019

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.

Posted: 29 Apr 2019 | Published: 29 Apr 2019

WHITE PAPER: This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision.

Posted: 01 May 2019 | Published: 01 May 2019

PRODUCT OVERVIEW: Click into this product overview to find out what Splunk Cloud brings to the table as a platform designed to extrapolate and manage machine data without the need for additional infrastructure deployments.

Posted: 22 Mar 2019 | Published: 22 Mar 2019

WHITE PAPER: Inside this white paper, find out how to ensure evergreen IT monitoring capabilities throughout your IT stack – and learn why predictive analytics will be the key to keep up with growing infrastructure complexity.

Posted: 10 May 2019 | Published: 10 May 2019