MMDS

MMDS White Papers (View All Report Types)
5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The Observability Pipeline Buyer’s Guide
sponsored by Cribl.io
WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.
Posted: 08 Feb 2021 | Published: 23 Dec 2020

Cribl.io

Collaboration Is the next Game Changer in Customer Service
sponsored by Cisco
WHITE PAPER: This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Cisco

Enterprise Networks: Four of the Top Trends
sponsored by Azzurri
WHITE PAPER: In this white paper, unveil the top 4 trends in enterprise networking for 2014, and use these as guidelines in your network management planning for next year.
Posted: 07 Oct 2013 | Published: 07 Oct 2013

Azzurri

Find the UC Solution that Fits your Budget
sponsored by North Sydney IT and Cisco
WHITE PAPER: This informative paper examines some of the top UC solutions on the market and compares their TCO so you can see which tool will both satisfy your requirements and fit your budget.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

North Sydney IT and Cisco

Building an Ethernet-based WAN Infrastructure
sponsored by Singtel
WHITE PAPER: This exclusive paper examines a scalable Wide Area Network (WAN) solution that overcomes many of the limitations to traditional mainframe-centric infrastructures while also protecting the investments in your legacy systems. Read on to find out how you can build such an infrastructure.
Posted: 05 Jun 2013 | Published: 05 Jun 2013

Singtel

Strategic, User-Driven, and Managed: The Future of Unified Communications and Collaboration
sponsored by Dimension Data
WHITE PAPER: This report examines how IT decision-makers and staff in large organizations view and approach UCC today. What are their project priorities? How do they respond to market pressures? Find the answers to these questions, and more.
Posted: 12 Jun 2013 | Published: 12 Jun 2013

Dimension Data

IBM Cognos Lifecycle Manager - Streamline upgrades with automated testing
sponsored by IBM
WHITE PAPER: System upgrades and other IT changes can have a negative impact on business intelligence report content, but testing thousands of reports can be tedious and time-consuming. This resource introduces a utility that relieves the burden by automating the testing process.
Posted: 15 Jan 2014 | Published: 31 Oct 2012

IBM

Outsourcing IT Projects: 12 Success Factors to Consider
sponsored by Rackspace Technology
WHITE PAPER: This guide explores the 12 success factors IT professionals should consider when looking to outsource IT projects to managed hosting or the cloud.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Rackspace Technology