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WATS Reports
 
University of Warwick Implements IT Service Management Best Practices
sponsored by Team Ultra Ltd
CASE STUDY: The University of Warwick was plagued by limited IT resources, backlogged requests, and inhibited flexibility from manual processes, so they sought after TeamUltra for help. The following case study examines how TeamUltra was able to assist the University of Warwick in overcoming their ailments.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

Team Ultra Ltd

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

Understanding NIST's Cloud Computing Reference Architecture: Part I
sponsored by Global Knowledge
WHITE PAPER: This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Global Knowledge

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

The Compelling Case for a Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: This white paper explores the challenges, benefits and ideal capabilities of automated IT service management.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

IBM

SIP Trunking: How Experts Assess a Provider
sponsored by Flowroute
WEBCAST: This webcast provides a summary of the benefits of SIP trunking and, more importantly, gives you some advice on how to assess a SIP trunking provider.
Posted: 11 Mar 2015 | Premiered: Jan 28, 2015

Flowroute

VMware IT Business Management Suite: A Fact-Based Approach to Run IT Like a Business
sponsored by VMware, Inc.
WHITE PAPER: Access this white paper to learn more about a business management suite that provides transparency and reduces the costs of IT services while also improving quality.
Posted: 08 Oct 2014 | Published: 30 Sep 2013

VMware, Inc.

Advanced Data Center Monitoring with ACI
sponsored by Cisco Systems, Inc.
VIDEO: This video zeroes in on one particular customer who deployed an application centric infrastructure (ACI) to help ensure optimal application performance, especially with large-scale IT services.
Posted: 17 Mar 2015 | Premiered: 20 Jan 2015

Cisco Systems, Inc.

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

Get Cost Visibility and Chargeback for Your Cloud Services
sponsored by Hewlett-Packard Company
VIRTUAL ENVIRONMENT: This in-depth webcast, presented by Daniel Galecki, a software veteran and IT asset management guru, covers the IT transformation from a cost center to an IT service broker, and explains why analysts agree that chargeback is critical to the success of your cloud projects.
Posted: 17 Jun 2014 | Premiered: 10 Jun 2014

Hewlett-Packard Company
 
 
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