SLAs

PODCAST: In this podcast, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite.

Posted: 19 May 2011 | Premiered: May 19, 2011

WHITE PAPER: This white paper features a report on the dangers and successes of Tier 1 application virtualization, based on a research study of a number of enterprises who have taken on this initiative. The paper discusses how to deal with the remaining key risks: performance degradation and gaps in business continuity.

Posted: 13 Mar 2013 | Published: 13 Mar 2013

PRESENTATION TRANSCRIPT: The Carrier Cloud is a superior class of public cloud services, which serves customers better and enables MSPs to further leverage the cloud for their own business benefits.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: This paper discusses why it is imperative that Service Level Agreements (SLA) are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA.

Posted: 14 Feb 2011 | Published: 14 Feb 2011

WEBCAST: The private cloud offers fast service on demand at a lower cost. So why are many organizations slow to adopt this technology? Many organizations find the challenge and groundwork necessary to move to the cloud daunting. This webcast can help.

Posted: 02 Jun 2011 | Premiered: Jun 2, 2011

WHITE PAPER: This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal requirements for eDiscovery

Posted: 12 Jul 2011 | Published: 12 Jul 2011

CASE STUDY: Read this case study to learn how VMware vFabric Hyperic helped managed hosting provider Contegix, manage infrastructure from an application point of view, improve the service level of its infrastructure, exceed customer expectations, and more.

Posted: 21 Apr 2011 | Published: 21 Apr 2011

WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.

Posted: 27 Jul 2012 | Premiered: May 9, 2012

EGUIDE: With Platform as a Service, developers are not particularly concerned with underlying operating systems because they access everything through the browser. The range of today’s PaaS offerings makes it easy to start developing in the cloud.

Posted: 22 Jun 2011 | Published: 01 Feb 2011

WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 

Posted: 29 Dec 2010 | Published: 27 Dec 2010