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Your Guide to Getting Omnichannel Customer Service Right
sponsored by Zendesk
WHITE PAPER: A comprehensive view of your customers' transactions and behaviors can help you answer their questions, and maximize personalization through multiple channels. Access this resource for insight into omnichannel service strategies and imperatives.
Posted: 20 Sep 2016 | Published: 20 Sep 2016

Zendesk

Mobile NFC in Transport
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This in-depth report from the GSMA explains the opportunities for NFC Mobile communications in transport.
Posted: 23 Nov 2012 | Published: 23 Nov 2012

ComputerWeekly.com

The One Overlooked Key to Retail Success
sponsored by MuleSoft
WHITE PAPER: In this white paper, learn about the key challenges for retailers today as well as recommendations for overcoming them. Discover why API-led connectivity in particular is where retailers will gain an edge, and see two case studies of retailers who are succeeding in the face of disruptive change.
Posted: 26 Apr 2016 | Published: 26 Apr 2016

MuleSoft

Chico's Battles with Explosive Growth in Central Distribution Warehouse
sponsored by Infor
VIDEO: Tune into this video to discover how Chico's leveraged an enterprise asset management (EAM) platform to control its inventory, expand its distribution campus, and streamline its work orders—keeping pace with demand and accelerating business growth.
Posted: 20 Jul 2016 | Premiered: 20 Jul 2016

Infor

Akamai Shields Leading Retailer from Ddos Attacks During Critical Holiday Shopping Period - and Protects $10 Million in Revenues
sponsored by Akamai Technologies
CASE STUDY: In this case study, learn how one online retailer was able to maintain online operations and protect $10 million in revenue by implementing Akamai’s DDoS Defender Security Solution and utilizing Akamai Intelligent Platform to deflect and reflect malicious attacks.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

Akamai Technologies

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting
sponsored by IBM
WHITE PAPER: This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise.
Posted: 10 Apr 2013 | Published: 31 Mar 2013

IBM

RFID Basics for Retailers
sponsored by Intermec
WHITE PAPER: This white paper illuminates RFID by providing an overview of RFID technology; describing the current status of relevant RFID standards initiatives; illustrating how RFID can be integrated to enhance existing wireless LAN, bar code and mobile computing systems; and providing guidance for selecting and planning RFID pilots and implementations.
Posted: 04 Mar 2009 | Published: 04 Mar 2009

Intermec

Meeting the Demands of the Smarter Consumer
sponsored by IBM
WHITE PAPER: IBM surveyed more than 30,000 consumers in the United States, Canada, United Kingdom, Brazil, India and China for this report on shopping preferences. Read this report to learn why technology makes consumers smarter, more connected and more certain about what they want.
Posted: 25 Aug 2010 | Published: 25 Aug 2010

IBM

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now.
Posted: 19 Nov 2012 | Published: 20 Nov 2012

ComputerWeekly.com

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM
WHITE PAPER: Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: 14 May 2008 | Published: 01 Sep 2007

IBM
 
 
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