MNO White Papers, Software Downloads, Definition and Webcasts

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May 18, 2013

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MNO Reports

Empowering People on the Move - The Delivery of tomorrow's Business Services sponsored by Cherwell WHITE PAPER: This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile Workers

Best Practices for Developing a Cloud Managed Services Business sponsored by N-able Technologies PODCAST: This podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services. Posted: 27 Feb 2013 \| Premiered: Feb 27, 2013 TOPICS: Business Service Providers \| Cloud Computing \| Cloud Management \| Hosting Services \| ISVs \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Telecommunications Services \| VARs

ESG: The Changing Landscape of Desktop Virtualization sponsored by VMware, Inc. WHITE PAPER: Desktop virtualization is quickly becoming a top IT priority as businesses of all sizes adapt to the proliferation of endpoint devices, mobilization of the workforce, and simplified endpoint management. Access this white paper to learn more about the benefits of desktop virtualization. Posted: 14 Aug 2012 \| Published: 29 Feb 2012 TOPICS: Data Center Management \| Data Center Networking \| Data Centers \| Desktop Management \| Desktop Virtualization \| Desktop Virtualization Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

A guide on how to select an ITSM Software Solution in 2013 sponsored by Flycast Partners WHITE PAPER: This white paper is an essential resource for companies that are evaluating or investing in service desk software. Posted: 16 Apr 2013 \| Published: 16 Apr 2013 TOPICS: Data Center Management \| IT Service Management \| IT Services \| Systems Management

SPRINT Enables Intelligent Enterprise sponsored by Hewlett-Packard Company CASE STUDY: Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%. Posted: 06 Feb 2012 \| Published: 01 Nov 2011 TOPICS: Application Performance Management \| Application Performance Management Software \| IT Management \| IT Service Centers \| IT Service Management \| IT Services \| ITIL

The Global Information Technology Report 2013 sponsored by ComputerWeekly.com RESEARCH CONTENT: This report from the World Economic Forum remains one of the most comprehensive and authoritative assessments of the impact of ICT on each country. Posted: 15 Apr 2013 \| Published: 22 Apr 2013 TOPICS: Broadband ISDN \| Broadband Wireless Networks \| Business Intelligence \| Competition \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Health Care Industry \| Health Care Software \| Mobile Device Management \| Mobile Workers \| Political Environment \| Staffing \| Surveys \| Telecom Spending \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommuting

The Business Value of the HP Proactive Insight Experience sponsored by HP India WHITE PAPER: Check out this resource that presents next-generation technologies that can help you to optimize IT operations in complex environments. Posted: 09 Apr 2013 \| Published: 31 Jan 2013 TOPICS: IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services

SHI International Pioneering Data Center Design for Cloud Services sponsored by Hewlett-Packard Limited CASE STUDY: IT services provider, SHI International, needed to find a way to build new data centers to host cloud computing services. This case study illustrates how they leveraged HP's capabilities to create a scalable, manageable, on-demand computing facility. Posted: 17 Aug 2012 \| Published: 17 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| IT Services

Hitting Your Targets with Service Catalog sponsored by ServiceNow WEBCAST: Access this webcast to learn how you can deploy an IT service catalog to communicate negotiated service offerings and service level agreements to users easily and efficiently. Posted: 30 Apr 2013 \| Premiered: Apr 30, 2013 TOPICS: IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

The Value of ITIL® Certification sponsored by Global Knowledge WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Training \| Training and Educational Services

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