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MMDS Reports
Mastering multi-channel journeys – making engagement pay
sponsored by
RESEARCH CONTENT: This research from Oxygen8 assesses how businesses communicate with customers and how those customers want businesses to communicate with them, and offers advice on how to achieve it.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Enterprise
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Enterprise

How Omnichannel is Delivering on the Promise of Multichannel
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
Posted: 23 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Grow your Business with a Scalable Network
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this guide, you'll learn about ideal networking strategies. Access now and discover how to leverage networking for business growth, and what to look for in networking technology.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

Hewlett Packard Enterprise

National Water Company Transforms IT Service Delivery
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Hewlett-Packard Enterprise

Case Study eBook: Corporate IT Leaders Tell How They Handle Today's Telecom Challenges
sponsored by XO Communications
CASE STUDY: What's top of mind for today's IT leaders? How are they handling their biggest network and telecom challenges? Download this eBook to find out how three IT execs address their companies' critical business issues by utilizing enterprise communications solutions from XO.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

XO Communications

Step-by-Step: Handling RF Interference Challenges
sponsored by Fluke Networks
WHITE PAPER: This white paper gives you an in-depth look at how to identify and mitigate unexpected interference problems that can slow down your Wi-Fi network.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

Fluke Networks

Secure Unified Access for the Distributed Enterprise
sponsored by Fortinet, Inc.
RESOURCE: Discover how to implement a unified access solution, in which comprehensive, multi-layered security extends automatically with each new network connection, wired or wireless. Access 5 key considerations for implementing this unified layer for your wireless security.
Posted: 03 Nov 2015 | Published: 03 Nov 2015

Fortinet, Inc.

ServiceNow Podcast: Has the Inbox Killed Productivity?
sponsored by ServiceNow
PODCAST: In the following podcast, learn about the various ways business can improve employee and management productivity by addressing manual processes like email and spreadsheets. Tune in now and get started on the right path to a more effective, productive, and cost effective business.
Posted: 23 Sep 2015 | Premiered: Sep 18, 2015


Video: Managing an Efficient Data Center
sponsored by IBM
VIDEO: This video explores a managed services strategy that can eliminate the challenges of maintaining and managing your data center infrastructure so you can focus on creating innovative solutions.
Posted: 11 Nov 2015 | Premiered: 06 Jan 2014

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