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MMDS Reports
Mastering multi-channel journeys – making engagement pay
sponsored by
RESEARCH CONTENT: This research from Oxygen8 assesses how businesses communicate with customers and how those customers want businesses to communicate with them, and offers advice on how to achieve it.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

How Omnichannel is Delivering on the Promise of Multichannel
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
Posted: 23 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Enterprise
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Enterprise

Put Affordable, Superior-Class Mobility into Play: An Infographic
sponsored by Cisco Systems, Inc.
WHITE PAPER: In this enterprise mobility infographic, you will learn how to mobilize your employees to accelerate workforce productivity and benefit from increased customer engagement. Learn how to create opportunities for increased revenue, and accommodate your mobile business deployments with high-speed WLAN and wireless network architectures.
Posted: 12 Nov 2015 | Published: 12 Nov 2015

Cisco Systems, Inc.

Compete Big by Achieving Business Outcomes with Improved IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Access this white paper to find out how eight different companies drove significant business benefits by deploying converged infrastructure technologies.
Posted: 04 Nov 2015 | Published: 27 Feb 2015

Hewlett Packard Enterprise

An Overview of the Enterprise Service Desk Vendor Landscape
sponsored by IBM
WHITE PAPER: This report is intended for CIOs seeking to select a solution for enterprise service desk, and designed for enterprises in which service desk use cases may include seamless movement between on-demand and on-premise. Access this research to reevaluate and help your organization understand what's new in the enterprise service desk market.
Posted: 15 Sep 2015 | Published: 31 Dec 2013


National Water Company Transforms IT Service Delivery
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Hewlett-Packard Enterprise

NNIT Embraces Automation to Transform Service Delivery
sponsored by Hewlett-Packard Enterprise
CASE STUDY: In this case study, learn how cloud-based service automation enabled a Danish IT service provider to reduce costs, improve delivery times, and move into new markets.
Posted: 17 Nov 2015 | Published: 31 May 2014

Hewlett-Packard Enterprise

Enable Fast IT by Accelerating Your Network
sponsored by Cisco
PRODUCT OVERVIEW: This white paper explains how to simplify and accelerate your Wi-Fi deployments with a wireless LAN. Learn how to manage up to 25 APs and 500 clients for each virtual controller you deploy, and deliver the same quality user experiences as large enterprises.
Posted: 19 Oct 2015 | Published: 19 Oct 2015


Turning IT into an Engine of Business Creativity
sponsored by Colt IT Services
WHITE PAPER: In the following white paper, uncover how leading IT professionals make decisions, how they respond to various challenges, and discover how the processes they use can meet the challenges of the new digital economy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Colt IT Services
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