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MMDSReports
 
The Inner Circle Guide To Multichannel Customer Contact
sponsored by Oracle Corporation
WHITE PAPER: This report looks at customers' and businesses' attitudes toward usage of multichannel interactions. Inside, learn how to and identify the issues and potential pitfalls that businesses face when trying to improve customer communications across channels.
Posted: 02 Apr 2014 | Published: 01 Apr 2014

Oracle Corporation

Magic Quadrant for Multichannel Campaign Management
sponsored by IBM
WHITE PAPER: Digital marketing continues to fuel the multichannel campaign management market. In this informative report, find a market analysis and key definitions, learn about Magic Quadrant for Multichannel Campaign Management, read a thorough vendor comparison review, and more.
Posted: 01 Mar 2014 | Published: 30 May 2013

IBM

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

Purchase Intentions – Summer 2013 Europe
sponsored by TechTarget
RESOURCE: Making the right purchasing decisions is a daunting task, especially when it concerns the well-being of your organizations network. By taking this brief survey you will gain access to this exclusive guide based off a survey completed by over 600 respondents on purchase intentions. Learn what drives purchases, what is being purchased, and much more!
Posted: 18 Mar 2014 | Published: 18 Mar 2014

TechTarget

Creating a Service-Oriented IT Department
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers the importance of shifting your IT department from infrastructure-oriented to service-oriented.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

ServiceNow

SaaS Economics - The Safe Bet Is No Longer the Smart Bet
sponsored by ServiceNow
WHITE PAPER: This whitepaper suggests the use of software-as-a-service as a method for saving on IT service management.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

ServiceNow

The Role of Session Manager in Applying Features to Calls via Sequenced Applications, Part 1
sponsored by Global Knowledge
WHITE PAPER: Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application.
Posted: 17 Dec 2013 | Published: 17 Dec 2013

Global Knowledge

Energy Logic for Telecommunications
sponsored by Emerson Network Power
WHITE PAPER: This white paper covers 12 strategies to improve the energy efficiency of telecomm organizations.
Posted: 21 Nov 2013 | Published: 14 Nov 2008

Emerson Network Power

Avaya Aura Communication Manager COR/FRL/AAR Simplified
sponsored by Global Knowledge
WHITE PAPER: This white paper also provides a useful list of Avaya Site Administration (ASA) commands that will allow you to discover what is provisioned in your system.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Global Knowledge

Airport's Common Use Model Relies on Modular Switches
sponsored by Cisco Systems, Inc.
CASE STUDY: Read how the Greater Toronto Airports Authority adopted Cisco Catalyst 6500 switches in the wiring closet and throughout the network to enable the convergence of data, voice, and video, and provide virtualization to support a Common Use environment.
Posted: 26 Mar 2014 | Published: 12 Jan 2009

Cisco Systems, Inc.
 
 
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