In this white paper, discover one solution that collects user-generated data and transforms it into a self-service help desk. By engaging users to have conversations on a platform as easy and intuitive as Facebook or Twitter, your IT organization mines data to create a self-help portal.
Nearly anyone with a server and an Internet connection can call themselves a "cloud provider," so when you're searching for an alternative to an on-premises communications system, how do you know who to believe? What should you ask potential providers to ensure they're the right choice for your business?
This white paper discusses five critical steps modern CIOs need to take in order to overcome the process- and culture-oriented challenges faced when attempting to modernize IT environments.
This resource examines explores a new way to bridge the gap between your VMware-based virtualization layer and IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor.
This guide outlines three key ways to achieve fast and affordable IT services while still maintaining control of your data center budget. Discover a virtualization platform that delivers all three of these essential capabilities for meeting your business SLAs while containing costs.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines