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MMDS White Papers (View All Report Types)
How Omnichannel is Delivering on the Promise of Multichannel
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
Posted: 23 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Toronto East General Hospital Secures Its Staff and Equipment with an Integrated Wireless Infrastructure
sponsored by IBM
WHITE PAPER: This case study describes how Toronto East General Hospital implemented a wireless communication system that allows users to immediately communicate with each other throughout the one million-square-foot facility. Read on to uncover the benefits that this hospital experienced as a result.
Posted: 02 Sep 2015 | Published: 31 Oct 2009


Seamless Mobile Engagement for Midsize Companies
sponsored by Avaya
WHITE PAPER: Access this resource to discover how a comprehensive collaboration strategy can deliver a seamless experience for voice, video, and mobility – regardless of device – all with flexibility, simplicity, and reliability. You'll learn how your team can engage with each other like never before and interact with customers exactly how and when they want.
Posted: 25 Jun 2015 | Published: 28 Nov 2014


Prognosis for Unified Communications
sponsored by IR
WHITE PAPER: Access this white paper to discover the benefits of enabling your conference calls with a voice support team, leading to fewer dropped calls and fast recovery.
Posted: 23 Oct 2015 | Published: 23 Oct 2015


National Water Company Transforms IT Service Delivery
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Hewlett-Packard Enterprise

Analyst Report: Can Broadband Change the WAN?
sponsored by Silver Peak
WHITE PAPER: This white paper looks at the challenges that are facing network managers and reviews a new breed of technology which addresses the problem of WAN performance.
Posted: 30 Jun 2015 | Published: 16 Jun 2015

Silver Peak

Hosted vs. Premises-based Unified Communications Solutions
sponsored by XO Communications
WHITE PAPER: Access this white paper for a guide to choosing whether premises-based or cloud-based UC makes the most sense for your company.
Posted: 28 May 2015 | Published: 28 May 2015

XO Communications

How Your Small to Midsize Business Can Embrace Mobility Now
sponsored by Cisco Systems, Inc.
WHITE PAPER: In this paper, a research analyst with IDC discusses the challenges that SMBs face when implementing a mobility infrastructure and gives suggestions for overcoming those challenges.
Posted: 11 Nov 2015 | Published: 31 Aug 2015

Cisco Systems, Inc.

Grow your Business with a Scalable Network
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this guide, you'll learn about ideal networking strategies. Access now and discover how to leverage networking for business growth, and what to look for in networking technology.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

Hewlett Packard Enterprise

A Guide to Delivering Secure Wireless LAN
sponsored by Fortinet, Inc.
WHITE PAPER: In this guide, you will learn how to deploy comprehensive wireless security to your LAN—regardless the size of your business, your network topology, and cloud-based Wi-Fi management. Discover a WLAN portfolio that will address the Wi-Fi needs of SMBs as well as large-scale enterprises.
Posted: 03 Nov 2015 | Published: 02 Nov 2015

Fortinet, Inc.
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