This case study describes what can go wrong with firmware updates when relying on Unauthorized Support Providers (USPs), and reveals how this strategy led the way for disaster in one real-world organization.
It's no secret that many organizations suffer from a huge gap between business and IT departments. If yours is one of them, don't lose hope -- IT service management can help bridge that gap. Watch this comprehensive webcast to explore how to improve quality of IT services and gain competitive advantage.
Graham Benson, IT Director at M and M Direct, reveals the impact e-commerce and rise of the internet has had on business in this presentation, given to Computer Weekly's 500 Club for IT leaders.
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