Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring.
This expert guide highlights the responses of six top IT decision makers and executives to questions about business service reliability (BSR) implementation and how it revolutionizes the customer experiences. View now to learn what they had to say about beginning with BSR, the challenges to overcome, key factors for success, and more.
Analysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.
Read this case study to discover how Santos addressed these issues by reducing the complexity of group policy settings, graduating access to applications, creating a smooth transition to remove roaming profiles, and more.
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