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SMS

ALSO CALLED: Short Message Service and Messaging Services
DEFINITION: SMS (Short Message Service), commonly referred to as "text messaging," is a service for sending short messages of up to 160 characters (224 characters if using a 5-bit mode) to mobile devices, including cellular phones, smartphones and PDAs.

SMS is similar to  … 
Definition continues below.



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Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER:   Posted: 25 Mar 2008 | Published: 01 Jan 2007
SUMMARY: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

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SMS DEFINITION (continued): …  paging. However, SMS messages do not require the mobile phone to be active and within range and will be held for a number of days until the phone is active and within range. SMS messages are transmitted within the same cell or to anyone with roaming service capability. They can also be sent to digital phones in a number of other ways, including:



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