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B/OSS White Papers (View All Report Types)
 
Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

Emerging Best Practices for Carrier IP Transformation
sponsored by Alcatel-Lucent
WHITE PAPER: This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe.
Posted: 20 Aug 2008 | Published: 20 Aug 2008

Alcatel-Lucent

Practical Steps to Achieve and Maintain NERC Compliance
sponsored by Tripwire, Inc.
WHITE PAPER: This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.
Posted: 31 Jul 2009 | Published: 08 Dec 2008

Tripwire, Inc.

Spotlight on IT - Sustained Growth through Operational Excellence
sponsored by SAP America, Inc.
WHITE PAPER: This paper-one of four function-specific papers-is based on the IT responses and follow-up interviews with technology executives who participated in the 2008 Economist Intelligence Unit operational excellence survey sponsored by SAP.
Posted: 16 Sep 2008 | Published: 16 Sep 2008

SAP America, Inc.

Improving Tools and Techniques to Combat Malware Evolution
sponsored by Webroot
WHITE PAPER: Some researchers are working hard to create tools that strengthen malware analysis and improve security. Read this expert guide to learn more about what look look for in malware and the threat actors behind the scenes.
Posted: 09 Oct 2012 | Published: 09 Oct 2012

Webroot

SaaS ERP: A Viable Model for Job Shops and Small Manufacturers
sponsored by Epicor Software Corporation
WHITE PAPER: This white paper describes how the software as a service (SaaS) model delivers financial, implementation and operational benefits to job shops and small manufacturers. With Epicor Express, job shops and small manufacturers now have the opportunity to implement an ERP solution that can help transform their operations and business.
Posted: 07 Feb 2011 | Published: 07 Feb 2011

Epicor Software Corporation

Automated Storage Optimization for z/OS Mainframes
sponsored by CA Technologies.
WHITE PAPER: In this paper learn about how the CA Automated Storage Optimization Mainframe Suite is flexible and modular so there is no need to "rip and replace" as processes, applications and users are added while the value of information evolves.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

Integration Challenges in Triple-Play Service Delivery
sponsored by IONA Technologies
WHITE PAPER: This Yankee Group report discusses IMS architecture as well as current trends in web services and service-oriented architecture (SOA).
Posted: 03 Oct 2007 | Published: 01 Feb 2006

IONA Technologies

BI: The Inconvenient Truth
sponsored by Kalido
WHITE PAPER: What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: 04 Jun 2008 | Published: 01 Jan 2008

Kalido

Management Excellence: The Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.
Posted: 05 May 2009 | Published: 01 Sep 2008

Oracle Corporation
 
 
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