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Case study Toast Premium Upsell
sponsored by Atlassian
CASE STUDY: Open up this case study to see how one leading service management vendor was able to help Toast, a point of sale company, gain more visibility into their team’s work, resolve bottlenecks in their processes and accelerate incident resolution times and learn how you can do the same in your organization.
Posted: 02 Feb 2021 | Published: 02 Feb 2021

Atlassian

Veolia Aligns IT Operations with Global Service Strategy and Business Goals
sponsored by ServiceNow
CASE STUDY: This case study shows how one leading vendor was able to help a global water, waste and energy management company align local IT operations to its global service strategy and business goals and learn how you can do the same in your organization. Open to read more.
Posted: 11 Feb 2021 | Published: 11 Feb 2021

ServiceNow

TUI soars above cloud complexity and gains a comprehensive customer view
sponsored by Dynatrace
CASE STUDY: A fragmented, increasingly complex IT landscape can easily hinder any organization’s speed of innovation. In this case study, learn how Dynatrace replaced 5 traditional monitoring tools with 1 end-to-end solution that helps automate and simplify operations. Download the case study here.
Posted: 26 Jan 2021 | Published: 26 Jan 2021

Dynatrace

HBR: How to Gain Speed and Flexibility Through a Product-Centric Approach
sponsored by Atlassian
WHITE PAPER: Open up this pulse survey from Harvard Business Review to dig into the key benefits, challenges, and considerations of shifting to a more agile, product-delivery model in your organization, all by the numbers.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

Twitter Case Study
sponsored by Atlassian
CASE STUDY: Originally, Twitter was using email for internal service requests, but had no easy way to track, manage or route requests to the appropriate agent. Read up on this case study to see how one leading vendor was able to help Twitter implement a customer portal platform to reduce email support and learn how you can do the same in your organization.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

Top IT predictions in APAC: 2021
sponsored by ComputerWeekly.com
EGUIDE: Going by the predictions fleshed out by technology suppliers and analysts, the Asia-Pacific region will continue to be a cradle for technology innovation, whether it is 5G services, artificial intelligence (AI), cloud computing or cyber security. In this infographic, we review some of the key IT trends that are likely to shape the industry in 2021.
Posted: 14 Jan 2021 | Published: 15 Jan 2021

ComputerWeekly.com

All the Control and Visibility, None of the Risk: Experience Management Platforms
sponsored by NWN Corporation
WHITE PAPER: In this solution brief, learn how to enhance the user experience by integrating technologies, enabling customers to maximize technology investments and reduce complexity with experience management platforms. Open for more.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

NWN Corporation

Optimise digital user experience for all Australians
sponsored by Dynatrace
WHITE PAPER: Governments across Australia are working to improve citizen experiences. This paper demonstrates how end-to-end observability of cloud deployments can give agencies the intelligence needed to achieve the Federal Government’s three strategic priorities. Save the paper here for reference as these changes go into place.
Posted: 27 Jan 2021 | Published: 27 Jan 2021

Dynatrace

Key indicators of scale
sponsored by Atlassian
WHITE PAPER: When most organizations think of scaling, they typically look towards the more ambitious, external drivers such as M&A or new market entry. However, there are already many key indicators that can be found within the walls of an organization. Open this white paper to see what those indicators are, plus, next steps.
Posted: 18 Feb 2021 | Published: 18 Feb 2021

Atlassian

Software-Defined Data Centers in a Hybrid World
sponsored by CPP Associates
WHITE PAPER: This white paper dives into the hybrid approach to data centers and whether it can help address scale and location capacity issues. Download now to see whether getting the best of both worlds is really possible in your organization, as well as some solutions to address the main issues you may be facing.
Posted: 26 Jan 2021 | Published: 26 Jan 2021

CPP Associates
 
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