WHITE PAPER:
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
WHITE PAPER:
Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business.
CASE STUDY:
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.
WHITE PAPER:
This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
WHITE PAPER:
This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
EGUIDE:
This expert E-Guide will help readers understand key information about the evolution of enterprise technology, how to prepare the enterprise for mobile telephony, and the value of combing IP telephony (IPT) with unified communications (UC).
RESOURCE:
Legacy, on-premise telephony hasn’t seen much use in the last year or so, and businesses are shifting to cloud telephony as a result. You don’t need to provision or maintain equipment, and it’s more secure, allowing for more flexible ways of working. Download this guide to learn how to add cloud telephony to Microsoft Teams.
WHITE PAPER:
This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more!
