Lumber Company Cuts Customer Delays down to Size
Mountain Lumber learned of the Cisco Unified Communications system through word of mouth. Another business owner recommended a network integration company, AT-NET Services, Inc. of Charlotte, North Carolina, to plan and install the system. AT-NET is a Cisco Premier Certified Partner with specializations in IP Telephony and Wireless.
Based on Mountain Lumber's business needs-reliable phone service, the ability to reach employees in other offices, and integrated paging-an IP telephony solution was recommended based on Cisco Unified Communications Manager Express and Cisco Unified IP phones, and an integrated voicemail solution based on Cisco Unity Express. Other than the Cisco Unified IP Phones, the only equipment needed for all three offices is one Cisco Integrated Services Router, which provides integrated IP telephony, voicemail, and automated attendant capabilities in a single platform when nobody is available to answer the phones.