The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER:
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008
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SAP and Voice: Optimize Supply Chain Operations
sponsored by Voxware, Motorola, and PEAK Technologies
WEBCAST:
Attend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively.
Posted: 16 Aug 2007 | Premiered: Aug 29, 2007, 14:00 EDT (18:00 GMT)
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Incorporating IBM Speech Solutions into a Service Oriented Architecture
sponsored by IBM Software Group
WHITE PAPER:
This white paper explains the benefits of On Demand Business, standards-based development and SOA as a part of product offerings and how SOA has shifted from concept to a viable approach to managing disparate IT resources.
Posted: 16 Nov 2006 | Published: 01 Jun 2006
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Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
WEBCAST:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 27 May 2010 | Premiered: Jun 8, 2010, 11:00 EDT (15:00 GMT)
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010
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The Holistic Learning Experience
sponsored by Cornerstone OnDemand
RESOURCE:
According to a report published by Towards Maturity, only 15% of employees feel the training they receive prepares them for their next position. Access this resource to uncover how you can solve 3 challenges that arise when evolving from a training facilitator to learning curator.
Posted: 02 Feb 2018 | Published: 02 Feb 2018
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API Management: Building the Connected Retail Experience
sponsored by MuleSoft
EBOOK:
Discover a series of best practices for using an API-led connectivity to guide your digital transformation journey and uncover a number of customer case studies to see how real-life companies are already using this methodology.
Posted: 17 Jan 2018 | Published: 17 Jan 2018
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10 Reasons For Embracing SDN as Part of Digital Transformation
sponsored by Verizon
RESOURCE:
Access this resource to uncover 10 reasons why your organization should be embracing software-defined networking (SDN) to help meet today's network demands.
Posted: 29 Mar 2018 | Published: 18 Sep 2017
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Build Modern Apps with Big Data at a Global Scale
sponsored by Microsoft
EBOOK:
Find out how to deliver apps that don't have to make the trade-off between the speed of data availability, data access, and consistency. Plus, learn about the pros and cons of using a distributed database as the underlying foundation for app development and user experiences.
Posted: 01 Feb 2018 | Published: 31 Dec 2017
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6 Cloud Data Challenges for App Developers
sponsored by Microsoft
EBOOK:
Learn about 6 of the most common data scenarios you're likely to face as a developer building apps for the cloud, and find out which services you might want to consider as a starting point for overcoming these challenges.
Posted: 02 Feb 2018 | Published: 31 Dec 2017
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