Inspiring disruption: Tech Trends 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology.
Posted: 26 Feb 2014 | Published: 26 Feb 2014
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Integrated Talent Management
sponsored by ComputerWeekly.com
ANALYST REPORT:
This Independent analyst perspective into the integrated talent management systems market from Elearnity assesses the leading talent management suppliers.
Posted: 22 Jul 2014 | Published: 22 Jul 2014
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Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE:
This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014
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Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER:
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014
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Building an Effective BPM Strategy
sponsored by Kofax from Lexmark
EGUIDE:
In this expert e-guide, explore 4 best practices for avoiding setbacks over the course of BPM projects, including: ensure resources are aligned with reality and business priorities, manage expectations for change early and often, and 2 more. Additionally, find out how BPM drivers—including cloud, mobile, and social— shouldn't impact processes.
Posted: 12 Feb 2016 | Published: 08 Feb 2016
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Contact Centers Evolve with Advanced Technologies
sponsored by Desk.com (A Salesforce Company)
EGUIDE:
Contact center modernization introduces several challenges, including legacy application integration and managing a growing amount of customer data from new channels. Consult this exclusive e-guide to learn how to overcome the hurdle of legacy application integration with new systems, and how to create a realistic modernization roadmap.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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10 tips to integrate mobile and social marketing
sponsored by IBM
WHITE PAPER:
In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.
Posted: 18 Feb 2014 | Published: 30 Nov 2013
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BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014
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Social Login 101
sponsored by Gigya
WHITE PAPER:
View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
Posted: 27 Jun 2014 | Published: 27 Jun 2014
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Enabling the Business with Social Relationship Platforms
sponsored by Hootsuite
WHITE PAPER:
Social media is quickly becoming a key part of enterprise business strategy. According to an IDG Research survey, 73% of respondents expect it to be critical or very important in the coming years. So how can CIOs prepare for and encourage the adoption of social media in the enterprise in a secure, compliant way?
Posted: 10 Apr 2014 | Published: 10 Apr 2014
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