Accenture Technology Vision 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation.
Posted: 27 Jan 2014 | Published: 27 Jan 2014
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Social Engineering in IT Security
sponsored by ComputerWeekly.com
BOOK:
This extract from Sharon Conheady's book, Social Engineering in IT Security, gives an overview of Social Engineering techniques and explains how organisations can protect themselves.
Posted: 29 Sep 2014 | Published: 29 Sep 2014
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AI: Beyond the hype
sponsored by ComputerWeekly.com
EGUIDE:
Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
Posted: 06 Nov 2017 | Published: 06 Nov 2017
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HR Technology Toolkit
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
Leading European & international academic offer insights into HR technology in this in-depth report from HR Zone.
Posted: 27 Jan 2014 | Published: 27 Jan 2014
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BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014
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Measuring Social Media Marketing
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Consult the following research brief to uncover what it takes to measure social media in a way that can deliver actionable insights to drive higher business value. Discover what to track, why, and what other successful businesses are doing to get the most out of social media.
Posted: 25 Feb 2014 | Published: 25 Feb 2014
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Where's the Collaboration in Enterprise Collaboration Tools?
sponsored by SearchContentManagement
EGUIDE:
Enterprise collaboration tools can help generate sales, reduce costs and connect dispersed workers. So why are many companies hesitant to use them? In this e-guide, you'll ensure strong governance policies are at the heart of your enterprise-wide collaboration strategy and learn the secrets of collaboration success.
Posted: 03 Mar 2016 | Published: 02 Mar 2016
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Contact Center Metrics and Performance Management
sponsored by Five9
EGUIDE:
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
Posted: 21 May 2014 | Published: 21 May 2014
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Social Media Monitoring Long on Promise, Short on Results
sponsored by SearchContentManagement
EBOOK:
Every company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness.
Posted: 03 Aug 2016 | Published: 04 Aug 2016
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8 Ways To Build Your Brand Using Social Media
sponsored by MarketWired
WHITE PAPER:
Savvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media.
Posted: 26 Feb 2014 | Published: 26 Feb 2014
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