Presentation: Virgin Media’s unified communications strategy
sponsored by ComputerWeekly.com
PRESENTATION:
Colin Miles, director of IT Technical Services of Virgin Media explains how unified communications has transformed the company, in this presentation for Computer Weekly's 500 Club for IT leaders.
Posted: 17 Mar 2014 | Published: 17 Mar 2014
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Transforming business at the intersection of marketing and technology
sponsored by ComputerWeekly.com
BOOK:
Businesses have to change themselves quickly and dramatically if they want to survive and thrive, say Bob Lord and Ray Velez, CEO and CTO of razorfish, in this extract from their book, Covnerge.
Posted: 14 Apr 2014 | Published: 14 Apr 2014
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Computer Weekly – 9 July 2019: Steering a voyage to the cloud at Maersk
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we find out how the world's largest shipping company, Maersk, is steering a course to public cloud. We analyse SAP's latest attempts to ease customers' software licensing concerns. And we hear how one London borough, Hackney, is taking a lead in transforming digital government across the capital. Read the issue now.
Posted: 08 Jul 2019 | Published: 09 Jul 2019
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How the Convergence of Cloud, Big Data, Mobile, and Social Forces Impacts Global Business
sponsored by IBM
WHITE PAPER:
This white paper details the results of a survey of IT professionals from around the world regarding the business impact of cloud, big data, mobile, and social forces.
Posted: 16 Jun 2014 | Published: 13 May 2014
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3 Pillars of Customer Experience in Today's Connected World
sponsored by Salesforce.com
WHITE PAPER:
Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
Posted: 19 Jan 2015 | Published: 19 Jan 2015
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Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER:
This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014
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Measuring Community Health with Indicee Analytics
sponsored by Indicee
EBOOK:
The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework.
Posted: 14 Mar 2014 | Published: 14 Mar 2014
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Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction
sponsored by ZeroLag Communications Inc.
WHITE PAPER:
Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.
Posted: 20 Jun 2014 | Published: 20 Jun 2014
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CRM guide: How social is changing the strategy
sponsored by IBM
EGUIDE:
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc.
Posted: 24 Feb 2014 | Published: 24 Feb 2014
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The Benefits of Social and Cloud-based CRM Tools
sponsored by Microsoft India
EGUIDE:
In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.
Posted: 17 Jul 2014 | Published: 17 Jul 2014
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