TLD

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 02 Feb 2021 | Published: 02 Feb 2021

WHITE PAPER: Powered by innovations from IBM Research, IBM Cloud Pak for Watson AIOps empowers your SREs and IT operations teams to move from a reactive to proactive posture towards application-impacting incidents. Use AI across every aspect of your IT operations toolchain to improve resiliency and efficiency. Download the whitepaper now, let IBM guide you.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

VIDEO: Have you decided it’s time to give your Microsoft Teams users advanced voice capabilities? 8x8 makes it easy to add voice to Teams. In fact, it’s just a matter of 3 simple steps. Download this short video to learn more.

Posted: 12 Feb 2021 | Premiered: 12 Feb 2021

CASE STUDY: As part of its digital transformation strategy, FirstPort aimed to create an environment for migration from costly ISDN to SIP technology. Working closely with Koris, FirstPort decided to consolidate its 9 on-site standalone PBXs and migrate to a single hosted Mitel platform. In this case study, learn more about this migration.

Posted: 04 Mar 2021 | Published: 04 Mar 2021

WHITE PAPER: Research has shown that the digital communications experience has grown increasingly fragmented and complex, to the considerable detriment of effective engagement and collaboration. In this white paper, learn how organizations can make today’s digital channels and legacy communications tools work better together in a more cohesive way.

Posted: 19 Feb 2021 | Published: 17 Jul 2020

EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

RESOURCE: Enterprise Connect is the leading enterprise communications and collaboration conference in North America. This year, Zoom participated in the virtual event to help attendees understand, plan, and execute their migration to Zoom. In this blog post, explore a roundup of the session that were held at Enterprise Connect’s virtual event with Zoom.

Posted: 16 Apr 2021 | Published: 07 Apr 2021

WHITE PAPER: Today, many schools are looking to a “hybrid” approach, with educators teaching a mix of students in the classroom and students at home. To be successful, they must have the right tools. In this white paper, learn how Poly solutions can help educators and student by brining high quality audio, video and content sharing into the classroom and home.

Posted: 19 Feb 2021 | Published: 19 Feb 2021

EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

WHITE PAPER: Despite the massive migration of applications, services and data to the cloud, most organizations have hung onto their trusty on-prem UC solution. Yet, as unified communications systems begin to age, businesses are finding that UCaaS platforms are full of promise. In this white paper, uncover 6 reasons to move to a cloud-based UC solution.

Posted: 19 Jan 2021 | Published: 19 Jan 2021