T1

WHITE PAPER: You adapted quickly to the stresses of COVID-19. But, now it’s time to create a long-term plan for improving and shaping your global operations. In this white paper, uncover 5 broad areas that can help you reshape and optimize your workplace and employees experience – and keep your organization connected across geographic boarders and time zones.

Posted: 08 Apr 2021 | Published: 08 Apr 2021

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 06 May 2021 | Published: 06 May 2021

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

DATA SHEET: Organizations of all sizes in all industries face a greater urgency to deliver a more agile, secure, cost-effective and collaborative digital communications experience. In this brief, learn what customers should look for in a cloud communications service provider.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

RESOURCE: When it comes to UC, enterprises can no longer afford to cling to static solutions producing unpredictable returns. Enhanced collaboration through cloud performance at scale needs to become part of the stack. By opening this infographic, you can get a glimpse of Lumen and Cisco’s partnership, designed to deliver reliable, high-impact UCaaS.

Posted: 11 Feb 2021 | Published: 11 Feb 2021

ANALYST REPORT: This report evaluates CCaaS providers offering SaaS-based apps that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives. Open now to take a look at key findings from the study, including vendor strengths and cautions, inclusion and exclusion criteria and more.

Posted: 24 Feb 2021 | Published: 09 Nov 2020

EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

DATA SHEET: Poor communication costs organizations an estimated $37 billion each year due to lost productivity and inefficient collaboration. NWN’s Unified Communications can help empower your employees to stay engaged with each other and customers by delivering the latest communications technologies in one place. Download this brief to learn more.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 02 Feb 2021 | Published: 02 Feb 2021

RESOURCE: In this infographic, learn about Lumen and Cisco’s partnership to help deliver fast, smart and agile communication for every employee. Download this infographic to learn more.

Posted: 16 Feb 2021 | Published: 16 Feb 2021