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EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc
CASE STUDY: This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Posted: 08 Jul 2002 | Published: 01 Jan 2001

Software AG/webMethods, Inc

Creating a Better Experience with Analytics
sponsored by Vitria Technology, Inc.
WEBCAST: Download this brief video with Mark Wyman from Windstream and Chris Menier from Vitria to learn how leading analytics platform Vitria is helping companies—like NSP Windstream—offer a better customer experience by providing accurate data that can be used to support customers, install and troubleshoot services, and do menial day-to-day tasks.
Posted: 02 Nov 2018 | Premiered: Nov 2, 2018

Vitria Technology, Inc.

Digital Transformation: Part I
sponsored by ComputerWeekly.com
PRESENTATION: In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
Posted: 17 Mar 2016 | Published: 17 Mar 2016

ComputerWeekly.com

Making Business Intelligence for the Telecommunications Industry Easy
sponsored by Yellowfin
CASE STUDY: The constantly changing and competitive environment of the telco industry calls for a cost-effective and highly scalable BI tool to control and analyze spending and investments. Download this resource to see how a BI tool can help monitor, track, analyze and manage all facets of a business.
Posted: 31 Aug 2018 | Published: 31 Aug 2018

Yellowfin

Migration to DOCSIS 3.0
sponsored by Motorola, Inc.
WHITE PAPER: Factors driving cable operators toward deployment of DOCSIS 3.0, new features, channel bonding and multicast services, and migration scenarios to DOCSIS 3.0, are addressed.
Posted: 05 Jan 2009 | Published: 23 Dec 2008

Motorola, Inc.

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

Hewlett Packard Enterprise

Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
sponsored by IBM
WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Posted: 18 Jun 2010 | Published: 18 Jul 2007

IBM

Genesis Wireless Brings Service to Resort, Builds Revenue
sponsored by Motorola, Inc.
WHITE PAPER: Check out this brief case study to learn how Genesis Wireless implemented Motorola wireless broadband solutions to produce significant cost savings and provide enhanced reliability.
Posted: 29 May 2008 | Published: 01 May 2008

Motorola, Inc.

Implementing BPM to Drive Profitable Sales in TeliaSonera Finland
sponsored by IBM
CASE STUDY: Read this case study to learn how TeliaSonera Business Services used Lombardi Blueprint™ collaborative process modeling and prioritization tool and Teamworks BPM suite to design and automate the sales business processes so that they are controlled and easily managed. Read on to learn the benefits they experienced from turning to Lombardi.
Posted: 15 Dec 2010 | Published: 15 Dec 2010

IBM

Becoming Data-Centric is No Longer Optional
sponsored by Guavus
RESOURCE: The telecom industry needs to find new ways to grow revenue. In this resource, learn how a data-centric business can use analytical insights for new profit streams.
Posted: 13 Jul 2018 | Published: 10 May 2018

Guavus
 

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