In this e-guide, find out how financial institutions are using AI-powered chatbots to serve customers, what AI means for the future of work and how one Singapore-based startup is using declassified military methodologies to produce data-driven insights.
Society is not keeping pace with technological change, with artificial intelligence and robotics offering the greatest benefits but also the greatest negative effects, this report from the World Economic Forum reveals
In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
In this week's Computer Weekly, we visit an ambitious trial in Bristol that is showcasing the possibilities offered by 5G roll-out. We look at how emerging automation technologies are enhancing the use of identity and access management tools. And we assess the Government Digital Service plan for transforming public services. Read the issue now.
In this week's Computer Weekly, as security concerns prevent many organisations from adopting the internet of things, we examine mitigation strategies. Many firms are still struggling with GDPR policies – we assess if full compliance is ever possible. And we look at the technologies for delivering on-premise object storage. Read the issue now.
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Many digitally revolutionary technologies are currently on the edge of the mainstream—including virtual reality, artificial intelligence for financial advice, and the Internet of Things. This week's issue of Computer Weekly discusses the limitations that are holding these technologies back from widespread adoption.