EGUIDE:
The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?
WHITE PAPER:
It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the top-paying certifications for 2014. With each certification, you'll find the average (mean) salary and a brief description.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
EZINE:
While the latest GCE A-Level results suggest that more people than ever will go on to study science, technology, engineering and maths (Stem) courses at university, the IT industry is failing to attract enough new talent. An ageing workforce means there is a "demographic time bomb in IT".
EGUIDE:
Read this E-Guide and uncover key SharePoint training techniques and strategies. Learn which factors can lead to SharePoint sprawl and how your organization can regain control of your SharePoint deployment.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
EGUIDE:
Something as seemingly trivial as a truck hitting a telephone pole can suddenly leave health care employees unable to access clinical applications and patient data. This tip discusses how providers can create, and update, business continuity plans to ensure that key systems and processes are maintained.
CASE STUDY:
This paper explains how T-Systems, an SAP global hosting partner and an outsourcing provider for SAP, turned to SAP Education to create an intensive SAP training course that greatly reduced the need for travel. Read on to learn the business benefits T-Systems has experienced since combining efforts with SAP Education.
WHITE PAPER:
This paper will explain how education and training programs from SAP are now offered in a wide variety of delivery options to meet the needs of today’s workforce. This paper will also introduce you to the flexible training options now available from SAP, as well as some innovative new offerings just released in the last few months.
EZINE:
Organizations are faced with the double challenge of having to secure a growing volume of endpoints, and dealing with an increasing number of security threats.