Research & Development Centers Reports

WHITE PAPER: In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.

Posted: 15 Oct 2008 | Published: 26 Sep 2008

INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.

Posted: 18 Jan 2022 | Published: 18 Jan 2022

EZINE: When the war between Hamas and Israel began, cyber security professionals and major government and private organisations braced for an inevitable accompanying online war. In this issue of CW EMEA, we outline cyber war, patterns of threat activity, and find out what security teams can do to protect their organisations. Read the issue now.

Posted: 22 Nov 2023 | Published: 07 Dec 2023

EZINE: In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at the top IT predictions for the year ahead

Posted: 14 Jan 2022 | Published: 14 Jan 2022

EGUIDE: Researchers have developed a machine learning (ML) tool capable of using electrocardiogram (ECG) readings to detect and classify heart attacks more quickly and accurately than standard approaches. The model was able to accurately reclassify 1 in 3 patients with chest pain based on heart attack risk. Download the article to read more.

Posted: 19 Jul 2023 | Published: 19 Jul 2023

EZINE: Australian organisations such as BPay are turning to unified communications (UC) to create workplaces where employees operate in a flexible and open work environment. In this issue of CW ANZ, we look at how companies are approaching UC, the state of the market and what organisations need to do to be successful in rolling out UC tools.

Posted: 08 Feb 2021 | Published: 11 May 2018

RESEARCH CONTENT: Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.

Posted: 08 Feb 2021 | Published: 16 Mar 2016

EBOOK: In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security.

Posted: 08 Feb 2021 | Published: 27 Feb 2018

WHITE PAPER: The demise of the data center has been somewhat exaggerated. While the adoption of public cloud has been transformative for many large enterprises, many organizations find a combination of on-premises, private, and public clouds to be the most effective strategy for long-term success. Read this report to learn more.

Posted: 02 Jun 2023 | Published: 02 Jun 2023

WHITE PAPER: The demise of the data center has been somewhat exaggerated. While the adoption of public cloud has been transformative for many large enterprises, many organizations find a combination of on-premises, private, and public clouds to be the most effective strategy for long-term success. Read this report to learn more.

Posted: 16 May 2024 | Published: 02 Jun 2023

EZINE: In this week's Computer Weekly, we examine the minefield around datacentre planning permission across the UK, after government blocked a major development next to the M25. The metaverse is making inroads into the industrial world – is this the real future for the technology? And we analyse the trends changing the app market. Read the issue now.

Posted: 27 Nov 2023 | Published: 28 Nov 2023

BLOG: It’s a fact that the customer experience directly affects your bottom line. Recent research shows that organizations with a high performing call center and excellent customer service earn more revenue and profit than those that don’t. But how do you know how well your call center is performing? Read on to learn what you should be checking for.

Posted: 20 Apr 2024 | Published: 20 Apr 2024

PRODUCT DEMO: As you develop low-code applications at your organization, how can you successfully manage the development process? Check out this video for insights.

Posted: 31 Jan 2024 | Premiered: 31 Jan 2024

CASE STUDY: Argonne National Laboratory is a multidisciplinary science and engineering research center. Stringent security regulations and compliance demands force Argonne to manage assets at a granular level. With ServiceNow services, Argonne are able to continue their cutting-edge research without being hampered by security measures. Read on to learn more.

Posted: 08 Feb 2024 | Published: 08 Feb 2024

BLOG: American Tower recently broke ground on a new edge data center in Raleigh, North Carolina, expanding its data center portfolio. The facility will deliver 4MW of power and enable local enterprises to improve business outcomes through advanced cloud and AI technologies. Read the full blog post now for more details.

Posted: 15 Aug 2024 | Published: 19 Aug 2024

WHITE PAPER: Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.

Posted: 22 Nov 2022 | Published: 02 Aug 2022

EGUIDE: This expert guide delves into the challenges of adopting and managing software-defined data centers. Discover how to overcome these challenges with a successful plan for implementation so that your enterprise can support the needs of a software-defined world.

Posted: 08 Feb 2021 | Published: 18 Aug 2016

BLOG: Contact centers offer a wide range of services depending on the products or services their organization provides. However, if your contact center does not offer the right services that are aligned with your customer’s needs, you run the risk of losing customers. Read on to learn more about offering the services your customers need, every time.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

WHITE PAPER: Discover the metrics that matter most for contact centers in 2024 and beyond. This report explores how to measure customer loyalty, uncover actionable intelligence, and strengthen brand value. Read the full research to learn the key metrics for the modern customer experience.

Posted: 13 Sep 2024 | Published: 13 Sep 2024

BLOG: Agents are worn thin, burnt out, and over-taxed. To improve this situation starts with contact center management. Read this blog post to consider 15 best practices to stay efficient and on-trend with your contact center management this year.

Posted: 18 Apr 2024 | Published: 18 Apr 2024

CASE STUDY: Experiencing a surge in digital requests, California’s Employment Development Department (EDD) set out to modernize its contact center operations. Follow the department’s journey, supported by an MSP, in this case study.

Posted: 08 Jun 2024 | Published: 08 Jun 2024

RESEARCH CONTENT: Efficient IT infrastructure reduces more than energy costs—it can also limit data center expansion. Explore how storage density, power, and cooling efficiency affect IT costs. Modernize to enhance sustainability.Read the research to learn cutting energy and space use while managing data needs.

Posted: 25 Jun 2024 | Published: 25 Jun 2024

CASE STUDY: Deliveroo used Atlassian's Jira Service Management to improve customer support, creating a unified help center, automating processes, and enhancing collaboration between developers and customers. The results include a 95% customer satisfaction score and 30% increased developer efficiency. Read the case study to see how Deliveroo unlocked Jira.

Posted: 18 Oct 2024 | Published: 18 Oct 2024

EZINE: In this week's Computer Weekly, we look through the chancellor's Autumn Budget and Spending Review to find what it means for the UK tech sector. As COP26 starts, we assess the green credentials of the IT industry. And we hear one CTO's experiences of learning the privacy lessons of GDPR. Read the issue now.

Posted: 29 Oct 2021 | Published: 02 Nov 2021

WHITE PAPER: Data centers are crucial for decarbonization by enabling electrification and digitization across industries. This white paper explores how AI-driven data centers can revolutionize sustainability strategies and reduce global emissions. Read the full white paper to learn more.

Posted: 20 Sep 2024 | Published: 23 Sep 2024

EGUIDE: Synthetic data generation and use can bolster clinical research, application development and data privacy protection efforts in the healthcare sector.

Posted: 04 Sep 2024 | Published: 04 Sep 2024

EBOOK: To remain relevant in a hybrid cloud world, organizations know they must modernize. EMA research found that 86% of organizations will increase their budget for data center network automation solutions over the next two years.Download this guide to begin your network automation journey and explore tips and use cases for the trending technology.

Posted: 26 Jun 2024 | Published: 26 Jun 2024