Five Myths of Agile Development
sponsored by VersionOne Inc.
WHITE PAPER:
In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.
Posted: 15 Oct 2008 | Published: 26 Sep 2008
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Infographic: Who needs to be on your digital transformation team?
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC:
Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
Posted: 18 Jan 2022 | Published: 18 Jan 2022
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CW EMEA – December 2023: Prepare for cyber war
sponsored by TechTarget ComputerWeekly.com
EZINE:
When the war between Hamas and Israel began, cyber security professionals and major government and private organisations braced for an inevitable accompanying online war. In this issue of CW EMEA, we outline cyber war, patterns of threat activity, and find out what security teams can do to protect their organisations. Read the issue now.
Posted: 22 Nov 2023 | Published: 07 Dec 2023
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CW APAC: CIO trends
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at the top IT predictions for the year ahead
Posted: 14 Jan 2022 | Published: 14 Jan 2022
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ML Model Outperforms Standard Methods for Detecting Heart Attacks
sponsored by XtelligentMedia Healthcare
EGUIDE:
Researchers have developed a machine learning (ML) tool capable of using electrocardiogram (ECG) readings to detect and classify heart attacks more quickly and accurately than standard approaches. The model was able to accurately reclassify 1 in 3 patients with chest pain based on heart attack risk. Download the article to read more.
Posted: 19 Jul 2023 | Published: 19 Jul 2023
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CW ANZ: Australian firms connect people in new ways
sponsored by TechTarget ComputerWeekly.com
EZINE:
Australian organisations such as BPay are turning to unified communications (UC) to create workplaces where employees operate in a flexible and open work environment. In this issue of CW ANZ, we look at how companies are approaching UC, the state of the market and what organisations need to do to be successful in rolling out UC tools.
Posted: 08 Feb 2021 | Published: 11 May 2018
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How do Iconic Business Models such as Airbnb Emerge?
sponsored by TechTarget ComputerWeekly.com
RESEARCH CONTENT:
Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.
Posted: 08 Feb 2021 | Published: 16 Mar 2016
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Computer Weekly buyer's guide to mobile app development
sponsored by TechTarget ComputerWeekly.com
EBOOK:
In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security.
Posted: 08 Feb 2021 | Published: 27 Feb 2018
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A Survey Of 900 Tech Leaders Reveals Hybrid Cloud Is The Most Effective, Long-Term Strategy
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
The demise of the data center has been somewhat exaggerated. While the adoption of public cloud has been transformative for many large enterprises, many organizations find a combination of on-premises, private, and public clouds to be the most effective strategy for long-term success. Read this report to learn more.
Posted: 02 Jun 2023 | Published: 02 Jun 2023
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A Survey Of 900 Tech Leaders Reveals Hybrid Cloud Is The Most Effective, Long-Term Strategy
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
The demise of the data center has been somewhat exaggerated. While the adoption of public cloud has been transformative for many large enterprises, many organizations find a combination of on-premises, private, and public clouds to be the most effective strategy for long-term success. Read this report to learn more.
Posted: 16 May 2024 | Published: 02 Jun 2023
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Computer Weekly – 28 November 2023: Datacentres or green belt? Why the UK has to choose
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we examine the minefield around datacentre planning permission across the UK, after government blocked a major development next to the M25. The metaverse is making inroads into the industrial world – is this the real future for the technology? And we analyse the trends changing the app market. Read the issue now.
Posted: 27 Nov 2023 | Published: 28 Nov 2023
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Supercharge Your Productivity and Efficiency in 2024: 15 Call Center Metrics to Track
sponsored by Broadvoice
BLOG:
It’s a fact that the customer experience directly affects your bottom line. Recent research shows that organizations with a high performing call center and excellent customer service earn more revenue and profit than those that don’t. But how do you know how well your call center is performing? Read on to learn what you should be checking for.
Posted: 20 Apr 2024 | Published: 20 Apr 2024
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American Tower Breaks Ground on New Edge Data Center in Raleigh, North Carolina
sponsored by American Tower
BLOG:
American Tower recently broke ground on a new edge data center in Raleigh, North Carolina, expanding its data center portfolio. The facility will deliver 4MW of power and enable local enterprises to improve business outcomes through advanced cloud and AI technologies. Read the full blog post now for more details.
Posted: 15 Aug 2024 | Published: 19 Aug 2024
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The patient experience (PX) revolution in healthcare
sponsored by TalkDesk
WHITE PAPER:
Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.
Posted: 22 Nov 2022 | Published: 02 Aug 2022
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Coming to Raleigh: Enabling the Next Wave of Digital Transformation
sponsored by American Tower
BLOG:
American Tower is building an Aggregation Edge Data Center in Raleigh, North Carolina, to support digital transformation. This facility will leverage the city's tech ecosystem and strategic location to deliver low-latency infrastructure, cloud services, and advanced connectivity to local businesses. Read on now to learn more.
Posted: 14 Nov 2024 | Published: 15 Nov 2024
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Are Software-Defined Data Centers the Next Frontier of Virtualization
sponsored by Hewlett Packard Enterprise
EGUIDE:
This expert guide delves into the challenges of adopting and managing software-defined data centers. Discover how to overcome these challenges with a successful plan for implementation so that your enterprise can support the needs of a software-defined world.
Posted: 08 Feb 2021 | Published: 18 Aug 2016
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Which is a Common Service Provided by Contact Centers?
sponsored by Intervision
BLOG:
Contact centers offer a wide range of services depending on the products or services their organization provides. However, if your contact center does not offer the right services that are aligned with your customer’s needs, you run the risk of losing customers. Read on to learn more about offering the services your customers need, every time.
Posted: 21 Jun 2024 | Published: 21 Jun 2024
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The Metrics That Matter Rethinking How To Measure Customer Loyalty
sponsored by Foundever
WHITE PAPER:
Discover the metrics that matter most for contact centers in 2024 and beyond. This report explores how to measure customer loyalty, uncover actionable intelligence, and strengthen brand value. Read the full research to learn the key metrics for the modern customer experience.
Posted: 13 Sep 2024 | Published: 13 Sep 2024
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Driving Your Bottom Line: 15 Best Practices for Efficient Contact Center Management
sponsored by Broadvoice
BLOG:
Agents are worn thin, burnt out, and over-taxed. To improve this situation starts with contact center management. Read this blog post to consider 15 best practices to stay efficient and on-trend with your contact center management this year.
Posted: 18 Apr 2024 | Published: 18 Apr 2024
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InterVision’s Contact Center Services Have Transformed California’s EDD to be Faster, Smarter, and More Accessible
sponsored by Intervision
CASE STUDY:
Experiencing a surge in digital requests, California’s Employment Development Department (EDD) set out to modernize its contact center operations. Follow the department’s journey, supported by an MSP, in this case study.
Posted: 08 Jun 2024 | Published: 08 Jun 2024
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How Deliveroo Unlocked The Power Ofjira For Customer Service
sponsored by Atlassian
CASE STUDY:
Deliveroo used Atlassian's Jira Service Management to improve customer support, creating a unified help center, automating processes, and enhancing collaboration between developers and customers. The results include a 95% customer satisfaction score and 30% increased developer efficiency. Read the case study to see how Deliveroo unlocked Jira.
Posted: 18 Oct 2024 | Published: 18 Oct 2024
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Computer Weekly - 2 November 2021: What the Budget means for UK technology
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we look through the chancellor's Autumn Budget and Spending Review to find what it means for the UK tech sector. As COP26 starts, we assess the green credentials of the IT industry. And we hear one CTO's experiences of learning the privacy lessons of GDPR. Read the issue now.
Posted: 29 Oct 2021 | Published: 02 Nov 2021
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Four valuable applications of synthetic data in healthcare
sponsored by XtelligentMedia Healthcare
EGUIDE:
Synthetic data generation and use can bolster clinical research, application development and data privacy protection efforts in the healthcare sector.
Posted: 04 Sep 2024 | Published: 04 Sep 2024
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WHAT IS NETWORK AUTOMATION?
sponsored by LogicVein
EBOOK:
To remain relevant in a hybrid cloud world, organizations know they must modernize. EMA research found that 86% of organizations will increase their budget for data center network automation solutions over the next two years.Download this guide to begin your network automation journey and explore tips and use cases for the trending technology.
Posted: 26 Jun 2024 | Published: 26 Jun 2024
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All resources sponsored by LogicVein
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Computer Weekly – 22 November 2016: IT spreads innovation at Unilever
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we find out how consumer goods giant Unilever has changed its thinking about IT to support a global digital transformation. The UK boss of Hewlett Packard Enterprise assesses progress after the first year since HP split in two. And we examine how software development is changing in the enterprise. Read the issue now.
Posted: 08 Feb 2021 | Published: 22 Nov 2016
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Unleash the Power of AI to Elevate CX
sponsored by Talkdesk
VIDEO:
Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.
Posted: 19 Jun 2024 | Premiered: 19 Jun 2024
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IVR in the Call Center: The Complete Best Practice Guide to Streamline Your IVR Navigation
sponsored by Broadvoice
BLOG:
By streamlining your interactive voice response (IVR) call center system, you can supercharge your business's operational efficiency, productivity, and customer experience. Read this blog post now to get an in-depth look at how IVR can enhance your call center as well as 15 best practices to maximize its potential.
Posted: 24 Apr 2024 | Published: 24 Apr 2024
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