All Research Sponsored By:TalkDesk

Responsible AI and the Evolving Role of the Healthcare Contact Center
WHITE PAPER: Healthcare leaders discuss best practices for responsibly deploying AI in contact centers to improve patient experiences and support staff. Discover how to leverage AI to enhance self-service and agent-assisted interactions while maintaining high-quality care. Read the full report.
Posted: 11 Jul 2024 | Published: 11 Jul 2024

The patient experience (PX) revolution in healthcare
WHITE PAPER: Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.
Posted: 22 Nov 2022 | Published: 02 Aug 2022