Planning

ESSENTIAL GUIDE: This is the final part of a six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme.

Posted: 10 Feb 2014 | Published: 10 Feb 2014

EGUIDE: In this e-guide learn how to protect your organization’s overall value by utilizing ITSM. Discover why it is important that your IT strategy and service desk operations go hand-in-hand, which three ITIL service operations to use to ensure value throughout the service lifecycle, and learn how service desk can prepare to support these activities.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

BOOK: Find out how two leading CIOs have enabled their organisations to use information technology as strategic driver, in this extract from the book Strategic IT.

Posted: 19 May 2014 | Published: 19 May 2014

EGUIDE: CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage.

Posted: 30 Nov 2011 | Published: 30 Nov 2011

ASSESSMENT TOOL: Take this capacity management maturity assessment in order to better understand how your company handles performance goals, business forecasting and business process management. Gain advice based on your answers to the assessment questions that will help move your company to higher levels of maturity.

Posted: 10 Oct 2011 | Published: 10 Oct 2011

EGUIDE: Many organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.

Posted: 15 Apr 2011 | Published: 15 Apr 2011

WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.

Posted: 27 Mar 2014 | Published: 30 Sep 2012

JOURNAL ARTICLE: Read this collection of journal articles to learn a variety of approaches to creating options for business success, even in the face of scarce resources.

Posted: 21 Mar 2011 | Published: 01 Jan 2010

EGUIDE: Business intelligence (BI) has become more essential than ever before as organizations strive to extract meaningful information from growing stores of data. Inside this e-guide, gain strategic insight from the BI implementation experiences of your peers.

Posted: 02 Dec 2011 | Published: 02 Dec 2011

WHITE PAPER: Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.

Posted: 02 Nov 2010 | Published: 02 Nov 2010