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PCT Reports
 
ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Best Practices in Outage Communication
sponsored by PagerDuty
WHITE PAPER: Communication plays a critical role in incident response scenarios. In this guide, you'll find best practices for communicating with incident response stakeholders, customer, external parties, and more.
Posted: 10 May 2019 | Published: 10 May 2019

PagerDuty

Examining the Business Impact of ITSM, Digital Workspaces, and Chatbots
sponsored by BMC
WHITE PAPER: The consequences of slotting digital workspace, ITSM, and chatbot platforms into existing IT environments aren't always readily apparent – especially when making the case to business stakeholders. Inside this Forrester analysis, read through the benefits, costs, and risks associated with these investments, from ROI to expected operating costs.
Posted: 29 May 2019 | Published: 31 Jan 2019

BMC

Mobile & Web Test Coverage Index (Summer 2019)
sponsored by Perfecto
WHITE PAPER: On what devices and browsers should you be testing your mobile and web applications? It's a simple question, but one that a lot of mobile and web developers have on their minds. Access this guide to learn expert insights and current market data to help you find out.
Posted: 04 Jun 2019 | Published: 04 Jun 2019

TOPICS:  Testing
Perfecto

IT Strategy is Dead... so What's Next?
sponsored by ServiceNow
WHITE PAPER: IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization.
Posted: 29 Apr 2019 | Published: 20 Mar 2019

ServiceNow

Connecting Disparate IT Service Systems: NXP Case Study
sponsored by ServiceNow
CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.
Posted: 04 Apr 2019 | Published: 04 Apr 2019

ServiceNow

Meet the Modern CIO: What CEOs Expect from IT Leaders
sponsored by Freshworks
WHITE PAPER: With all eyes focused on them, how are real-world CIOs and IT leaders managing to straddle the line between business and IT priorities? Jump into this research report to find out how over 350 IT decision makers are approaching their renewed business responsibilities.
Posted: 03 Jun 2019 | Published: 03 Jun 2019

Freshworks

Using Hyperconverged Infrastructure to Improve Data Protection and Recovery
sponsored by HPE and Intel®
WHITE PAPER: Organizations looking to unbind themselves from the limitations of client/server era technologies should read this IDC white paper. It documents 4 critical considerations for evolving your VM backup strategies and explains how hyper-converged infrastructure (HCI) can improve and simplify data protection and disaster resiliency.
Posted: 05 Jun 2019 | Published: 30 Apr 2019

HPE and Intel®

How an incident management tool keeps IT efficient
sponsored by xMatters, Inc.
ESSENTIAL GUIDE: When credit bureau Experian first rolled out xMatters deployments, the IT landscape was a far cry from what it is today. Keep reading to find out how xMatters continues to drive IT efficiency despite major industry shifts like DevOps and site reliability engineering, based on firsthand experience from Experian.
Posted: 09 May 2019 | Published: 09 May 2019

xMatters, Inc.
 
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