Key Performance Indicators

WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.

Posted: 27 Mar 2014 | Published: 30 Sep 2012

WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.

Posted: 05 Apr 2011 | Published: 05 Apr 2011

WHITE PAPER: This green data center e-book serves as an all-in-one guide to lead you through the process of creating an energy-efficient data center.

Posted: 31 Oct 2008 | Published: 31 Oct 2008

WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.

Posted: 25 Feb 2014 | Published: 25 Feb 2014

WEBCAST: Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.

Posted: 20 Aug 2008 | Premiered: Aug 20, 2008

EGUIDE: Performance metrics can help data storage pros judge the effectiveness of their enterprise data storage resources. For example, data storage efficiency can be measured in terms of capacity utilization or productivity (such as performance). Read on to learn how performance metrics can help you evaluate your data storage efficiency.

Posted: 19 Nov 2010 | Published: 19 Nov 2010

DATA SHEET: Service-oriented architecture (SOA) is an entirely new approach to IT that connects people, process, and technology in a dynamic, distributed environment; however, it also increases system complexity. Read this data sheet to learn how together, Oracle Enterprise Repository and Oracle Service Registry create a solid foundation for SOA governance.

Posted: 14 May 2009 | Published: 14 May 2009

WHITE PAPER: When moving to the cloud, storage metrics can significantly help to improve efficiency and capacity management, optimizing your SAN environment. Access this white paper to learn how these metrics can help you effectively manage your computing and traditional environments.

Posted: 04 Oct 2011 | Published: 04 Oct 2011

WHITE PAPER: In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.

Posted: 29 Sep 2010 | Published: 29 Sep 2010

WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.

Posted: 27 Apr 2009 | Published: 27 Apr 2009