Hardware Maintenance Services

WHITE PAPER: University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.

Posted: 14 Nov 2018 | Published: 20 Jan 2018

WHITE PAPER: You've probably heard of managed public cloud services or managed infrastructure services, both of which can offer relief to IT teams who are already swamped with other technology management tasks. But what about managed mainframe services? Find out more inside.

Posted: 26 Nov 2018 | Published: 26 Nov 2018

WHITE PAPER: Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

WHITE PAPER: This white paper will make it a bit easier as you evaluate what makes sense for your organization. Included is a discussion of 3 vital requirements for any HCI that will maximize its value. In a world in which not all HCI solutions are created equal, read on to learn these 3 requirements.

Posted: 21 Sep 2018 | Published: 31 Aug 2018

EBOOK: This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.

Posted: 31 Oct 2018 | Published: 30 Aug 2016

WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.

Posted: 13 Aug 2018 | Published: 13 Aug 2018

WHITE PAPER: Acquisitions always result in a fair amount of organizational restructuring, but IT teams in particular tend to wind up face-to-face with a disproportionate amount of service issues. Click inside to learn how one company's IT team tackled a large amount of acquisitions head-on with the help of an integrated ITSM platform.

Posted: 18 Oct 2018 | Published: 20 Mar 2019

WHITE PAPER: You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

VIDEO: Microsoft workloads are being moved to AWS en masse across organizations – and the benefits your peers are seeing are significant. Whether it's to reduce costs, tighten security policies, or simply improve ease of management, tune in to find out why companies are looking towards the capabilities of AWS to bolster their applications.

Posted: 13 Jul 2018 | Premiered: 07 Dec 2017

WHITE PAPER: As companies grow and start expanding their global presence, the importance of a fluid IT strategy quickly becomes apparent – especially as tickets and database problems begin piling up. Keep reading to find out how one global adventure company built an ITSM strategy to move past their clunky and ineffective IT processes.

Posted: 25 Jul 2018 | Published: 05 Jun 2017