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WHITE PAPER: University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.

Posted: 14 Nov 2018 | Published: 20 Jan 2018

WHITE PAPER: What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.

Posted: 14 Aug 2018 | Published: 14 Aug 2018

EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?

Posted: 08 Jun 2018 | Published: 08 Jun 2018

EBOOK: Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.

Posted: 26 Mar 2018 | Published: 26 Mar 2018

WHITE PAPER: This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

DATA SHEET: Download this datasheet, as detailed inside is instruction on using Red Hat Openshift to build, deploy, monitor, and manage containerized apps on any infrastructure—all with the goal of helping you fulfill your DevOps initiatives. Each stage is outlined in detail with corresponding OpenShift features.

Posted: 28 Feb 2018 | Published: 31 Dec 2017

WHITE PAPER: An ineffective help desk system can be a major pain point for businesses -- and their customers, too. Learn more about how one company redefined their help desk strategy with the help of an intelligent service management solution.

Posted: 16 Apr 2018 | Published: 16 Apr 2018

EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.

Posted: 26 Mar 2018 | Published: 26 Mar 2018

WHITE PAPER: Today's customers expect to be able to start an interaction in one helpdesk channel and be able to complete it in a different one – a feature complicated by using multiple support tools. Learn how to deliver a seamless support experience by choosing an online helpdesk that can do it all.

Posted: 31 May 2018 | Published: 31 May 2018

WHITE PAPER: It's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges.

Posted: 08 Nov 2018 | Published: 08 Nov 2018