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EZINE: The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.

Posted: 05 Apr 2018 | Published: 12 Apr 2018

WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.

Posted: 25 Oct 2018 | Published: 23 Aug 2018

VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.

Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.

Posted: 21 Mar 2019 | Published: 21 Mar 2019

CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.

Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration.

Posted: 02 Mar 2018 | Published: 31 Dec 2016

WHITE PAPER: Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.

Posted: 15 Mar 2019 | Published: 15 Mar 2019

EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector.

Posted: 25 Jun 2019 | Published: 11 Jul 2019

EBOOK: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.

Posted: 30 Apr 2019 | Published: 20 Apr 2019