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CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.

Posted: 19 Mar 2019 | Published: 19 Mar 2019

VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.

Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".

Posted: 03 Aug 2018 | Published: 09 Aug 2018

WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.

Posted: 01 May 2019 | Published: 01 May 2019

WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Recent research concludes that companies who offer flexible work arrangements report higher job satisfaction, lower employee attrition, and a stronger company image overall. Find out how to keep IT support and self-service capabilities up to par for all employees and customers, regardless of location or access point.

Posted: 23 Apr 2019 | Published: 23 Apr 2019

WHITE PAPER: In this expert evaluation, find out what's new in ServiceNow's Now Platform from its previous iterations, and get a closer look at how it stacks up in comparison to similar offerings on the market today.

Posted: 21 Mar 2019 | Published: 24 Oct 2018

WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.

Posted: 04 Apr 2018 | Published: 20 Jan 2018

WHITE PAPER: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.

Posted: 30 Apr 2019 | Published: 20 Apr 2019

EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.

Posted: 27 Feb 2018 | Published: 19 Feb 2018