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Political Turmoil Threatens Global IT Services Sector
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine the threats to the global IT services sector caused by the political turmoil in the US and UK. Home Office IT chief Sarah Wilkinson discusses digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now.
Posted: 15 May 2017 | Published: 16 May 2017

TOPICS: 
ComputerWeekly.com

From Chaos to Control
sponsored by Freshworks
WHITE PAPER: Check out this whitepaper to learn how a dedicated SaaS helpdesk system can give support agents the organization, knowledge-base, and accountability they need to deliver top-tier customer support – things email based ticketing can fall short on.
Posted: 31 Jan 2019 | Published: 31 Jan 2019

TOPICS: 
Freshworks

3 Ways to Reduce IT Help Desk Tickets
sponsored by Cisco Meraki
RESOURCE: Read this white paper to find out about 1 university's experience using Cisco Meraki to reduce the number of IT help desk tickets, and explore 3 other ways you can reduce the number of tickets starting now.
Posted: 22 Jan 2019 | Published: 22 Jan 2019

TOPICS: 
Cisco Meraki

CW Europe – March 2018
sponsored by ComputerWeekly.com
EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.
Posted: 01 Mar 2018 | Published: 08 Mar 2018

TOPICS: 
ComputerWeekly.com

Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

TOPICS: 
Serviceaide

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

TOPICS: 
Serviceaide

Europe IT Priorities 2018
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

TOPICS: 
ComputerWeekly.com

2017 Salary Survey ANZ Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT.
Posted: 12 Sep 2017 | Published: 13 Sep 2017

TOPICS: 
ComputerWeekly.com

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

TOPICS: 
Hewlett Packard Enterprise

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

TOPICS: 
Diamanti
 

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