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Increase Customer Satisfaction by Focusing on the Citizen Experience sponsored by Avtex WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours. Posted: 16 Sep 2019 \| Published: 31 Dec 2017 TOPICS: Business Intelligence \| Business Intelligence Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Public Administration \| Public Sector

Accenture Technology Vision 2014 sponsored by ComputerWeekly.com ESSENTIAL GUIDE: The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation. Posted: 27 Jan 2014 \| Published: 27 Jan 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| CIOs \| Cloud Backup \| Cloud Computing \| CRM \| Cybersecurity \| Cyberterrorism \| Data Analytics \| ERP \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Graphics Coprocessors \| Internet \| Internet Appliances \| LDAP \| Linux \| Oracle (Product) \| Platform as a service \| ROI \| SAP (Product) \| Social Computing \| Social Networking

Digital Transformation from the Front Lines to Dispatch to the Cloud sponsored by Dell Technologies WHITE PAPER: Click inside to take a closer look at the technology trends shaping public safety's digital transformation journey, including edge computing, multi-cloud, and even virtual and augmented reality. Posted: 07 Nov 2019 \| Published: 07 Nov 2019 TOPICS: Cloud Computing \| Government Agencies (U.S.) \| IT Management

The Global Information Technology Report 2013 sponsored by ComputerWeekly.com RESEARCH CONTENT: This report from the World Economic Forum remains one of the most comprehensive and authoritative assessments of the impact of ICT on each country. Posted: 15 Apr 2013 \| Published: 22 Apr 2013 TOPICS: Broadband ISDN \| Broadband Wireless Networks \| Business Intelligence \| Competition \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Health Care Industry \| Health Care Software \| Mobile Device Management \| Mobile Workers \| Political Environment \| Staffing \| Surveys \| Telecom Spending \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommuting

The Government of Arlington Keeps Dreaming Thanks to IT Modernization sponsored by Dell Technologies WHITE PAPER: Arlington, Texas, a city of over 370,000 residents, proudly calls itself "The American Dream City." In this one pager, find out how the city used sophisticated strategy and governance practices to build an incredibly modernized IT infrastructure to help them live up to their name. Posted: 07 Nov 2019 \| Published: 07 Nov 2019 TOPICS: Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| ITIL

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

Boost Government Revenues Without a Tax Increase sponsored by SAP America, Inc. WHITE PAPER: SAP analytics solutions can help today's government agencies overcome the many challenges associated with tax discovery. Read on to learn how SAP's public sector software solutions can benefit government agencies by improving performance, reducing costs and streamlining service delivery. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Data Quality \| Financial Applications Software \| Financial Industry Organizations \| Financial Management \| Financial Services \| Financial Services Industry \| Government Agencies (U.S.) \| Information Management \| Information Management Software \| Public Sector \| SAP (Product)

Reduce Federal Infrastructure Risk with Compliance Management and Situational Awareness sponsored by IBM WHITE PAPER: This white paper features holistic information and network security tools that help federal agencies meet strict compliance mandates. Posted: 12 May 2014 \| Published: 31 Jan 2014 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Data Analytics \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hardware \| Network Security \| Risk Management \| Security \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| Software Asset Management \| Vulnerability Management

Social Media in Government: 5 Key Considerations sponsored by Hootsuite WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| Government Agencies (U.S.) \| Public Sector \| Social Computing \| Social Networking

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