Enterprise Services Automation

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009

EBOOK: In this ebook, read through a Q and A between thought leaders at Microsoft and Capgemeni speaking about industry changes in relation to digital customer experience transformations.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

EZINE: In this week's Computer Weekly, we talk to four top IT leaders to find out how they are supporting their organisations through the coronavirus crisis. We look at the security best practices recommended by experts to ensure safe remote working for staff. And the CISO of Equifax explains why the firm is moving to public cloud. Read the issue now.

Posted: 06 Apr 2020 | Published: 07 Apr 2020

ESSENTIAL GUIDE: This guide to managing application performance covers transaction speeds, networking, workflow and tools for performance detection and diagnosis.

Posted: 30 Nov 2017 | Published: 30 Nov 2017

DATA SHEET: Oracle and Microsoft, two of the industry’s largest cloud and SaaS providers, are collaborating to simplify the adoption of cloud technologies and SaaS applications for their mutual customers. Examine this brief to get the full details about Oracle’s SBC, Direct Routing for Teams, SD-WAN, and more.

Posted: 23 Feb 2021 | Published: 23 Feb 2021

WHITE PAPER: Why are projects approved? It may seem like an obvious question, but it can spark hundreds of different answers. ServiceNow has identified a common theme: projects are approved in the expectation they will deliver a ROI. This guide explores how to monitor and manage project value from the outset. Get the answers here.

Posted: 06 Jan 2021 | Published: 06 Jan 2021

EZINE: An app aimed at helping dementia patients and their families has been developed by the Alzheimer Society in the Netherlands and has been welcomed with enthusiasm.

Posted: 23 Oct 2020 | Published: 12 Nov 2020

WHITE PAPER: The average 100,000 person organization has between 1,500 and 3,000 applications that run the business. In examining the applications in your organization, do they provide ample threat protection while still being able to run smoothly? Learn recommended steps to evolve your network strategy to support long-term remote work.

Posted: 25 Jun 2020 | Published: 25 Jun 2020

EBOOK: Download this expert handbook to uncover the motivation of migrating to cloud HCM and find out how the innovation will bring increasing value to your organization. Learn more about SaaS HR for innovations in AI and people analytics, and explore 5 keys to ensuring your new SaaS HR system excels.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

EZINE: The new wave of enterprise mobile application development has altered how app dev fits into IT's overall strategy. Learn how the sides can come together.

Posted: 11 Jul 2017 | Published: 11 Jul 2017