Digital Signal Level 1

ANALYST REPORT: This report evaluates CCaaS providers offering SaaS-based apps that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives. Open now to take a look at key findings from the study, including vendor strengths and cautions, inclusion and exclusion criteria and more.

Posted: 24 Feb 2021 | Published: 09 Nov 2020

RESOURCE: In many parts of the world, it’s back to the office for local government workers after months of working from home. Despite the return to some semblance of normality, social distancing constraints still apply. In this blog, uncover 6 requirements for making communication in local government meetings effortless.

Posted: 09 Feb 2021 | Published: 09 Feb 2021

CASE STUDY: Franklin Sports, a leading sporting good brand know world-wide, was looking to upgrade their communication system. In this case study, learn why Franklin Sports decided to work with CallTower and review the benefits that they saw after implementing CallTower’s Native Microsoft Teams Direct Routing.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.

Posted: 23 Dec 2020 | Published: 23 Dec 2020

BLOG: Speech intelligibility and general audio quality play a critical role in the overall effectiveness of a video conferencing system – especially when it comes to government communications. Read this article to learn more about the importance of audio within government.

Posted: 29 Jun 2021 | Published: 25 Jun 2021

EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.

Posted: 19 Jan 2021 | Published: 15 Jan 2021

EBOOK: In this eguide, read about the business disruption caused by the Covid-19 pandemic, and the remote communication solutions that are helping to resolve some of this disruption.

Posted: 09 Mar 2021 | Published: 09 Mar 2021

DATA SHEET: Education has been forever changed, and the technology used for driving remote learning is changing, too. Integrated laptop and computer cameras and speakers have worked for some, but poor audio and video quality can negatively impact learning going forward. See this data sheet to explore future-proof video hardware for remote education.

Posted: 22 Feb 2021 | Published: 28 Sep 2020

EGUIDE: Quantum computing promises to revolutionise the capabilities of IT and take it to the next level beyond Moore's Law. But we're not there yet, and there is much to do before it reaches the mainstream. In this guide, we examine the challenges and opportunities of quantum computing.

Posted: 15 Mar 2021 | Published: 15 Mar 2021