Digital Signal Level 0

ANALYST REPORT: This report evaluates CCaaS providers offering SaaS-based apps that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives. Open now to take a look at key findings from the study, including vendor strengths and cautions, inclusion and exclusion criteria and more.

Posted: 24 Feb 2021 | Published: 09 Nov 2020

BLOG: Speech intelligibility and general audio quality play a critical role in the overall effectiveness of a video conferencing system – especially when it comes to government communications. Read this article to learn more about the importance of audio within government.

Posted: 29 Jun 2021 | Published: 25 Jun 2021

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

ANALYST REPORT: This year, Frost & Sullivan has recognized Zoom Video Communications, Inc. with the Connected Work Company of the Year award. Download this report to learn more about Zoom and why they have received this award.

Posted: 18 Mar 2021 | Published: 18 Mar 2021

VIDEO: Have you decided it’s time to give your Microsoft Teams users advanced voice capabilities? 8x8 makes it easy to add voice to Teams. In fact, it’s just a matter of 3 simple steps. Download this short video to learn more.

Posted: 12 Feb 2021 | Premiered: 12 Feb 2021

PODCAST: More people are on video than ever before, but this huge increase has also brought increased security concerns. ‘Zoombombing’ and other video conferencing breaches are in the headlines, and enterprises are being called to ensure privacy and security for all users. Jump into this podcast to hear a breakdown of the subject in detail.

Posted: 08 Feb 2021 | Premiered: May 7, 2020

RESOURCE: In many parts of the world, it’s back to the office for local government workers after months of working from home. Despite the return to some semblance of normality, social distancing constraints still apply. In this blog, uncover 6 requirements for making communication in local government meetings effortless.

Posted: 09 Feb 2021 | Published: 09 Feb 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

ANALYST REPORT: Meeting solutions blend communications, collaboration and content sharing to enable virtual meeting scenarios to satisfy a variety of use cases. This Gartner Magic Quadrant report analyzes 15 vendors that offer meeting solutions to help application leaders pursuing digital initiatives find solutions to suit their needs.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 02 Feb 2021 | Published: 02 Feb 2021