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EZINE: Countries in the Middle East see technology as an industry of the future and are investing heavily in the sector as part of their economic diversification plans. Read in this issue how the latest development will see a $60m venture capital fund, based in Bahrain, invest in 120 early-stage startups across the Middle East region.

Posted: 23 Dec 2020 | Published: 14 Jan 2021

EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector.

Posted: 25 Jun 2019 | Published: 11 Jul 2019

EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.

Posted: 01 May 2019 | Published: 01 May 2019

EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.

Posted: 14 Feb 2020 | Published: 27 Feb 2020

WHITE PAPER: Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.

Posted: 07 Apr 2021 | Published: 07 Apr 2021

WHITE PAPER: IT services can be bureaucratic, risk-averse units. Unfortunately, this reality means that they might be ill-equipped to handle the rapid pace of change impacting businesses right now. Read this IDC white paper to learn how IT service management can adopt to changes in business alignment, emerging technologies, and other new issues.

Posted: 18 Aug 2020 | Published: 27 May 2020

EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.

Posted: 04 Jan 2021 | Published: 04 Jan 2021

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: While online shopping has increased dramatically since the beginning of the pandemic, so too have threats targeting shoppers and other users. In fact, Magecart attacks have increased by 20%. Read on to explore how COVID-19 is shifting the e-commerce landscape and discover the long-term implications of these changes.

Posted: 20 Aug 2020 | Published: 20 Aug 2020