DS2

EZINE: In this issue, read about how the Covid-19 pandemic has allowed for managed services players to show their worth, and discover how the use of collaborative tools has made businesses consider how to make conference calls more engaging

Posted: 02 Jul 2020 | Published: 03 Jul 2020

CASE STUDY: Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.

Posted: 04 Aug 2020 | Published: 04 Aug 2020

VIDEO: In this video, Art Schoeller from Forrester Research details the top 5 considerations businesses should make when moving from a legacy communications system to a unified communications provider, as well as how to know when it’s the right time to move business systems to the cloud.

Posted: 27 May 2020 | Premiered: 27 May 2020

RESOURCE: With a number of large, globally distributed customers, Dynatrace wisely leverages video to host meetings. However, its legacy video solution didn’t allow users to see a large number of participants at one time. In this case study, learn how Dynatrace was able enable face-to-face communication with Zoom’s Gallery View.

Posted: 12 Jun 2020 | Published: 24 Feb 2020

ANALYST REPORT: IT departments are considering new and innovative strategies for keeping employees productive. As it happens, cloud is in high demand, and unified-communications-as-a-service (UCaaS) is one of the latest cloud services to be evaluated by Forrester. If you are thinking about running your UC in the cloud, read this report.

Posted: 23 Jul 2020 | Published: 23 Jul 2020

WHITE PAPER: Communication is the backbone of every organization. When you effectively communicate, everything else falls into place. But it’s not always easy to connect with people. In this white paper, explore 6 key trends that are impacting business communications, along with tips for responding to each.

Posted: 19 Jun 2020 | Published: 19 Jun 2020

WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.

Posted: 23 Jul 2020 | Published: 23 Jul 2020

DATA SHEET: NWN’s OfficeAnywhere offers a complete and integrated suite of managed unified communications and collaboration services that enable digital workplaces that meet your current and future needs. Download this solution brief to learn more about OfficeAnywhere and the key capabilities it offers.

Posted: 17 Jun 2020 | Published: 17 Jun 2020

CASE STUDY: PTC used a patchwork of legacy on-premises systems to support their workforce and call centers. However, they wanted to standardize their system. PTC’s search led them to Fuze’s cloud communications platform. Download this case study to learn about the benefits that PTC saw when implementing Fuze.

Posted: 21 May 2020 | Published: 21 May 2020

EGUIDE: This this buyer's guide can help your organization develop its voice and unified communications strategy. Download the guide to examine what sets VoIP products apart -- including features, UC functionality, phone hardware compatibility and technical support -- and compare offerings from 10 industry-leading providers.

Posted: 05 May 2020 | Published: 05 May 2020