Realizing the True Value of Online Self-Service and E-Billing
sponsored by Oracle Corporation
PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
Posted: 16 Jan 2007 | Published: 01 Aug 2005
|
|
|
Raising the Bar for Digital Employee Experience
sponsored by Freshworks
WHITE PAPER:
In this white paper, discover 7 ways your IT service desk can contribute to a positive employee experience. Explore the technologies raising the bar for digital employee experience, and see what your service desk can do to improve employee satisfaction across your organization.
Posted: 06 Jun 2019 | Published: 06 Jun 2019
|
|
|
Evolving to Hybrid Cloud for a Digital-First Business
sponsored by Intel
RESOURCE:
Jump into this article to learn about the critical business use cases of hybrid cloud, including heightened IT service delivery, streamlined development workflows, and more.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
|
|
|
Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY:
TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019
|
|
|
Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
WHITE PAPER:
This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 18 Mar 2019 | Published: 28 Feb 2018
|
|
|
The 3 Core Components of BMC Helix
sponsored by BMC
PRODUCT OVERVIEW:
Both internal and external service management strategies are in the midst of a substantial paradigm shift thanks to the growing viability of cognitive technology and automation. Inside, dive into the three core elements that comprise a modern cognitive service management strategy.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
|
|
|
5 Ways Excel Accelerates Your Return on SAP FICO Business Processes
sponsored by Winshuttle
WHITE PAPER:
Download this white paper to find out how a finance and/or controller professional cam access SAP FICO data leveraging Microsoft Excel in a highly usable and interoperable fashion while respecting all of the SAP core security and governance controls.
Posted: 04 Jun 2019 | Published: 28 May 2019
|
|
|
5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
|
|
|
Leveraging Analytics to Combat Digital Fraud in Financial Organizations
sponsored by SAS
RESEARCH CONTENT:
Delve into this white paper to discuss the opportunities, challenges, and solutions around financial fraud in the digital age.
Posted: 06 Aug 2019 | Published: 06 Aug 2019
|
|
|
Intersystems IRIS Data Platform for High-Performance Transaction Management with Analytics
sponsored by InterSystems
WHITE PAPER:
Successful financial services organizations must be able to simultaneously process transactional and analytic workloads at high scale. Achieving this using legacy systems and without performance or reliability issues is a big challenge. Read this white paper to learn about a data platform specialized in processing these workloads at scale.
Posted: 16 May 2019 | Published: 31 Dec 2018
|
|
|
|
|
|
