Realizing the True Value of Online Self-Service and E-Billing
sponsored by Oracle Corporation
PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
Posted: 16 Jan 2007 | Published: 01 Aug 2005
TOPICS:
|
|
|
CW ANZ: OpenStack gains a foothold in Australia
sponsored by ComputerWeekly.com
EZINE:
OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure.
Posted: 12 Apr 2018 | Published: 19 Apr 2018
TOPICS:
|
|
|
Managing Logistics with Cloud Computing
sponsored by Fordway
WHITE PAPER:
Jump into this case study to find out how one logistics company used a combination of infrastructure as a service (IaaS) and desktop as a service (DaaS) to increase data security, secure disaster recovery capabilities, and reduce the overall administrative burden placed on their IT department.
Posted: 19 Feb 2019 | Published: 19 Feb 2019
TOPICS:
|
|
|
5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER:
Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018
TOPICS:
|
|
|
Apache Cassandra Can Help Modernize Payment Processing
sponsored by Instaclustr
WHITE PAPER:
Apache Cassandra may be becoming the payment transaction store and caching layer of choice for financial services customers. In this white paper, learn how Apache Cassandra can deliver key building blocks for meeting the requirements of modern payment systems.
Posted: 25 Sep 2018 | Published: 25 Sep 2018
TOPICS:
|
|
|
Preventing Outages with Predictive Analytics
sponsored by Splunk
WHITE PAPER:
$105,302. That's the mean business cost of an IT incident – and poor monitoring and response systems are often to blame. Discover how AIOps can offer a proactive, predictive alternative.
Posted: 23 Jan 2019 | Published: 23 Jan 2019
TOPICS:
|
|
|
Bots Help Streamline Operations for Fortune 100 Bank
sponsored by Automation Anywhere
CASE STUDY:
A common struggle for banks involves providing accuracy and swiftness of automated clearinghouse (ACH) payment processing while also cutting costs and freeing employees from tedious, manual tasks. Download this case study to see how robotics process automation (RPA) helped this fortune 100 bank tackle each of these concerns.
Posted: 24 Sep 2018 | Published: 31 Dec 2017
TOPICS:
|
|
|
The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE:
In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018
TOPICS:
|
|
|
Executive Profiles in Digital Transformation
sponsored by ServiceNow
WHITE PAPER:
How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.
Posted: 22 Oct 2018 | Published: 31 Dec 2018
TOPICS:
|
|
|
Why Winning Support Teams Stick to One Tool
sponsored by RescueAssist
WHITE PAPER:
Download this report to learn about the efficiencies your team can gain by leveraging a purpose-built IT support tool – and what sets purpose-built apart from other support tool options.
Posted: 15 Feb 2019 | Published: 15 Feb 2019
TOPICS:
|
|
|
|
|
|
