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Remote Support Services

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ALSO CALLED: Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support Services White Papers (View All Report Types)
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Buyer's Guide to Choosing The Right Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision.
Posted: 01 May 2019 | Published: 01 May 2019

LogMeIn Rescue

The Importance of Remote Customer Support in a Shift-Left World
sponsored by LogMeIn Rescue
WHITE PAPER: More companies are using a "shift-left" approach to customer support – that is, to lower levels of support – and moving repetitive work to self-service. But how can the work be shifted smoothly without adversely impacting customers? Learn how remote support can meet evolving support needs in a shift-left world.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

LogMeIn Rescue

IDC - Supporting the Complex Data Center
sponsored by DellEMC and Intel®
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

DellEMC and Intel®

AT&T Virtual Tunneling Service
sponsored by AT&T Corp
WHITE PAPER: AT&T's virtual tunneling service (AVTS) offers reliable connectivity over different access methods, including simultaneous access to the Internet with user-friendly client software that provides seamless access to your enterprise applications.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

AT&T Corp

Plantronics UC Toolkit Trial FAQ
sponsored by Plantronics
WHITE PAPER: The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.  
Posted: 10 Feb 2011 | Published: 10 Feb 2011

Plantronics

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Concept Becomes Reality with Quest
sponsored by Dell Software
WHITE PAPER: In this Quest Software white paper by the Enterprise Strategy Group, learn more about the benefits of moving to a virtual desktop environment – and how choosing the right tool for the job makes it easy. Find out about a solution that not only makes implementing virtualization easy, but keeps cost low and uptime and efficiency high while doing so.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

Dell Software

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness
sponsored by BMC Software, Inc.
WHITE PAPER: To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
Posted: 26 Jan 2010 | Published: 26 Jan 2010

BMC Software, Inc.

SeatonCorp Delivers Low Cost, High Reliability Virtual Desktops via Quest vWorkspace
sponsored by Dell Software
WHITE PAPER: Read this case study to see how the benefits of Quest® Software's vWorkspace helped SeatonCorp achieve lower cost, enhanced capabilities, higher reliability, easier management and easier end-user IT support.
Posted: 29 Jun 2009 | Published: 26 Jun 2009

Dell Software

Implementing Intel vPro Technology to Drive Down Client Management Costs
sponsored by Intel Corporation
WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.
Posted: 02 Apr 2009 | Published: 30 Dec 2008

Intel Corporation
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