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This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
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The CollabNet Agile Coaches have observed patterns and key milestones in the way organizations adopt and scale Agile. "Agile Transformation Strategy," by Angela Druckman, CollabNet Certified Scrum Trainer and Agile Transformational Coach, outlines a sound strategy and transformational "blueprint" to help guide organizations on the path to Agility.
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This e-zine issue explains the direct benefits of implementing a SAP virtualization plan. It compares virtualization platforms, highlights common problems, and offers tips to leverage hardware-assisted memory virtualization.
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Read this paper to learn how SAP® Knowledge Acceleration software for business planning and consolidation will help your organization acquire insight and reporting skills it needs to execute today and tomorrow. Read on to learn all the business benefits this SAP software will provide for your organization.
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This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
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Single Sign-On has emerged as a significant technology that resolves a major issue for organizations with multiple platforms, servers and applications requiring unique usernames and passwords for access.
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Access this one-page resource to learn about Step Up to Cisco Premier, a unique training that can help your associates receive the Cisco Premier certification so you can identify your company as a qualified, trained, and experienced Cisco resource.
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It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the top-paying certifications for 2014. With each certification, you'll find the average (mean) salary and a brief description.
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This resource reveals everything HR professionals, IT professionals, and business leaders need to know about internal talent mobility. With a strong internal mobility program, you can leverage your existing employee base to achieve corporate goals, shifting resources where they're best suited while keeping your employees engaged and content.
