First Contact Resolution

First Contact Resolution

Cover

Contact centers are making many investments in tracking customer questions, measuring customer service representative performance, and service centers as a whole.  In spite of this, contact centers are still missing one critical aspect--  they can't fully achieve first contact resolution.  In this eBook, learn about way to improve your company's contact center experience and get the results everyone wants to see.

Vendor:
Pegasystems
Posted:
10 May 2011
Published:
10 May 2011
Format:
PDF
Type:
eBook
Language:
English
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